Manager, Technical Account Management Team

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

Join our team in Lindon, Utah, as a Manager leading a group of Technical Account Managers dedicated to supporting our Enterprise and Strategic customers. This role is crucial for both new and existing clients, as you and your team will address incoming queries, resolve technical issues, and proactively enhance the performance of our Rewards & Recognition platform.

To succeed, you'll cultivate strong relationships with customers, deeply understand their technology, goals, and challenges, and deliver exceptional support. As the team leader, you will collaborate closely with cross-functional teams (e.g., Sales, Product) to streamline processes and ensure seamless execution.

What you will do:

• Lead, mentor, develop, and inspire a team of skilled Technical Account Managers (TAMs)
• Develop and implement processes that ensure best-in-class service for our Enterprise and Strategic Customers 
• Partner with our Implementation teams to help prioritize and deliver technical implementations
• Guide the team in identifying opportunities to strengthen customer relationships
• Establish a strategy for attracting, retaining, and nurturing top talent within your team and across global counterparts
• Serve as a committed leader, clearly communicating the department’s vision and the path to achieving it together
• Champion diversity and inclusion by recognizing its vital role in Awardco’s success and the overall business impact

What you will bring:

• 3+ years of demonstrated leadership experience managing teams, with a track record of mentoring and developing talent. (e.g., leading projects, mentoring team members)
• 3+ years of experience in technical account management, technical project management, or customer success, preferably within the SaaS or HR Tech industries
• Proficient in discussing complex technical concepts and developing solutions, evaluating trade-offs, and creating innovative approaches with content partners and customers to address technical queries and enhance the delivery of quality real-time data (for both technical and non-technical stakeholders)
• Experience in working directly with enterprise clients and understanding their unique challenges.
• Ability to analyze customer feedback and usage data to identify areas for improvement and drive strategic initiatives.
• Experienced in setting measurable team goals that align with the organization’s overall vision 
• Strong project management, writing, presentation, and organizational skills
• Proven ability to establish credibility and build influential relationships with diverse internal and external clients and partners
• Familiarity with employee rewards and recognition platforms or similar systems is a plus.
  

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.