Manager, Supplier Solutions & Implementation

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need:  

The Manager, Supplier Solutions & Implementation plays a critical role in the successful roll-out and ongoing management of strategic DME provider arrangements across Synapse Health. This role is responsible for overseeing the implementation activities for national supplier accounts, ensuring the seamless integration of internal and external stakeholders. You will be accountable for coordinating meetings, maintaining communication, and driving the execution of key initiatives, all while working closely with cross-functional teams to ensure successful supplier engagement.

What You Will Do:  

• Coordinate the onboarding, technical integration, patient transitions, and the overall status of implementation for new business expansions within large-scale supplier accounts.
• Lead meetings and ensure clear communication to facilitate smooth and efficient implementation processes.
• Serve as the subject matter expert for standard offerings and exception processes for key suppliers.
• Identify and support the resolution of recurrent issues, inefficiencies, or gaps in supplier performance.
• Drive the evaluation and implementation of new processes or technology solutions that enhance the value for Synapse’s stakeholders.
• Develop and gather requirements for effective tracking tools, ensuring visibility into key metrics and deliverables.
• Compile and manage detailed documentation required for implementation, ensuring accurate and timely reporting.
• Provide ongoing support to cross-functional teams to ensure the smooth integration of people, processes, and technology.
• Maintain flexibility to accommodate stakeholders across multiple time zones.
• Travel as necessary to oversee implementation processes and build relationships with key stakeholders.
• Collaborate with various internal teams in Operations, Clinical, Customer Service, and Product & Technology to ensure alignment and successful implementation.
• Provide leadership and support across departments to facilitate the smooth execution of strategic initiatives.  

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in Business Management, General Management, or a related field; advanced degree preferred.
• Minimum of 5-7 years of experience in a role related to DMEPOS, with a demonstrated understanding of operational and customer service functions.
• In-depth knowledge of DMEPOS provider business priorities and industry regulations.
• Strong proficiency in MS Office applications, with the ability to learn department-specific software systems.
• Proven ability to manage complex initiatives from inception to completion, maintaining clear communication and coordination across multiple teams.
• Exceptional organizational and communication skills, including the ability to manage multiple projects and priorities simultaneously.
• Strong analytical skills with the ability to assess, track, and report on key performance metrics.

What Sets You Apart:  

• Accountability: Demonstrates a strong sense of responsibility and ownership for key strategic accounts and their success.
• Collaboration: Proven ability to collaborate effectively with cross-functional teams and external stakeholders to achieve business objectives.
• Problem Solving: Strong aptitude for identifying and solving problems that impact supplier performance and overall implementation success.
• Flexibility & Adaptability: Comfortable navigating changing priorities and timelines while ensuring continued progress.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.