Manager, Subscription Billing & Operations

The Manager, Subscription Billing & Operations will be our in-house expert in understanding our end-to-end credit card billing processes and data flows. You will be responsible for optimizing our credit card billing processes and ensuring they run smoothly and accurately 24/7/365. This role will report to our VP of Finance.

What you’ll do:

• Ensure the accuracy of our credit card billing, refund, and chargeback processes
• Optimize customer billing including success rates, hard/soft decline retry processes, and card update processes
• Own the revenue-to-cash reconciliation process
• Create efficiencies through automation where possible
• Develop executive reporting and analysis to aid in business optimization
• Be responsible for interfacing with our merchant processor/subscription billing vendor as well as issuers to ensure we receive best-in-class services and fees

How you’ll measure success:

• Achieve and maintain 99%+ billing success rates, including minimizing hard/soft declines and ensuring seamless card update processes
• Maintain reconciliation accuracy of 100% between revenue and cash records monthly
• Deliver automated, real-time reporting systems that reduce manual effort by at least 25% within six months
• Implement measurable cost savings through vendor negotiations or process improvements, reducing processing fees by at least 5% annually

What you’re great at:

• Accounting smarts and a solid foundation (6+ years) of industry experience
• Experience in a tech/high-growth environment or subscription-based B2C model a plus
• Advanced Excel / SQL experience with the demonstrated ability to analyze large data sets
• Excellent analytical, communication, interpersonal, and relationship-building skills conducive to collaboration

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. 

The base salary range for this role is $125,000-$150,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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