Manager/ Senior Manager, Strategic Partnership (Attractions Vertical)

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you’ll do:

• Sales Planning and Execution: Create and deliver compelling sales pitches to existing merchants, driving engagement and retention. Negotiate with existing merchants to drive revenue growth (promotions, marketing exposure, supply strength, partner programs, etc) to help surpass goals.

• Merchant Communication and Strategy: Maintain regular communication with merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.

• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements.

• Key Account Management: Apply key account management principles to nurture and expand relationships with priority merchants.

• Strategic Planning: Contribute to quarterly strategic planning and improvement initiatives aimed at achieving supply strength metrics goals.

• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business.

What you’ll need:

• 5 years work experience on Key account management/Business Development/Sales Portfolio management.

• Experience in key account management or OTA supply is preferable. High familiarity with travel related products, experience with attractions, activities, tours and transportation preferred

• Advanced Sales Techniques: Mastery in various advanced sales techniques and deal-making such as complex negotiations, strategic partnerships, consultative selling, and high-level relationship management, essential for driving significant growth and securing large-scale partnerships with existing accounts. Ability to formulate scalable sales strategies for the vertical/region.

• Strategic Relationship Building: Proven track record of building and maintaining strategic, high-level relationships with key/large merchants and partners, leveraging deep insights into their priorities, pain points, decision-making processes, and competitive landscapes to drive long-term partnerships and business growth.

• Advanced Analytical Skills: Exceptional aptitude for analyzing complex market trends, competitor actions, and account management metrics at an advanced level, enabling data-driven decision-making, identification of new growth opportunities, and resource prioritization.

• Problem-Solving Expertise: Demonstrated ability to tackle complex challenges and address sophisticated merchant needs and challenges at a senior level, employing innovative and strategic problem-solving approaches to overcome obstacles and drive sales success.

• Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends.

• Business Acumen: Advanced understanding of key business principles, metrics, and industry and/or destination landscapes at a senior level, coupled with extensive knowledge of the company's products/services and strategic vision, critical for driving strategic planning, business growth, and achieving ambitious goals.

• Teamwork and Communication: Demonstrated ability to lead and inspire teams through effective communication, fostering collaboration, and building strong relationships with internal and external stakeholders at a senior level.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.