Manager/ Senior Manager, New Business (Life Operations Support)

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

The Job

• Act as people manager of the New Business (NB) administration team

• Manage the team to ensure the team operates smoothly under any circumstances

• Oversee the team to deliver high quality work and service within the committed service turnaround time

• Monitor NB procedure and identify areas of improvement in the process

• Develop NB operational framework, policies, procedure guidelines

• Support Internal Audit or External Audit parties on material preparation: data, image file, forms, historical procedure manual etc.

• Provided training to New Business and Underwriting team based on audit or QA findings

• Communicate with major partner departments to address specific business needs and arrange ad-hoc support

• Participate in projects with major partner departments on improve current operational processes to enhance operational efficiency or meet regulatory requirement

The Person

• Degree Holder with a minimum of 8 years’ experience in insurance industry

• At least 2 years’ experience in managerial role. Capable to manage at least 10 team members

• Familiar with MS office (word, excel etc.)

• Good command of both written and spoken English and Chinese.

• Strong sense of responsibility and attentive to details

• Strong analytical and problem-solving skills, self-motivated

• Good interpersonal and communication skills

• Able to work under pressure and willing to work overtime (will need to work on weekend or even public holiday during month end closing)

• Maintain good business relationship with channels, e.g agency, bancassurance, broker etc.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.