Manager / Senior Manager, Category Commercial and Operations

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
 

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
 

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
 

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
 

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About the Role

We are looking for a passionate and entrepreneurial Category Commercial & Operations Manager to lead the growth of our Japan Onsen hotel product line with bundled package offers (e.g., dinner-inclusive stays, cultural experiences, and other value-adds). This is a key leadership role responsible for incubating and scaling this product category, with full P&L ownership.

You will shape the commercial strategy, design marketing tactics, and build the operational infrastructure needed to drive business results. Working cross-functionally with supply, marketing, and product teams, you'll turn insights into execution, with a sharp focus on growth, profitability, and customer value.

Key Responsibilities

• Own the Category P&L: Manage revenue, cost, and margin targets for the Japan Onsen & Package Offers product line.

• Develop Growth Strategy: Build and execute a commercial growth plan to scale the category, from pilot to expansion.

• Design Value Propositions: Innovate on packaged offerings – including meals, experiences, and unique services – tailored to local traveler demand and partner capabilities.

• Marketing & Go-to-Market: Collaborate with marketing teams to design and deploy targeted campaigns to drive category awareness and conversions.

• Optimize Operations: Set up scalable workflows and processes to support onboarding, fulfillment, and customer experience for Onsen hotel packages.

• Partner Management: Collaborate with supply teams to identify and develop high-potential partners in the Japan Onsen segment.

• Performance Monitoring: Track KPIs and customer feedback to continuously improve offer quality, pricing, and operations.

• Cross-functional Leadership: Act as the business owner for the category, aligning stakeholders across supply, marketing, product, operations, and finance.

What We're Looking For

• 5+ years of experience in category management, strategy, operations, or commercial roles – ideally within travel, hospitality, or e-commerce.

• Strong strategic thinking with a hands-on execution mindset.

• Demonstrated experience in owning a product line or P&L.

• Commercially savvy with the ability to design compelling offers and go-to-market plans.

• Operationally rigorous; can build new processes from the ground up and scale them efficiently.

• Strong data orientation; comfortable using metrics to guide decisions.

• Fluent in English & Mandarin. Japanese language proficiency is a plus.

• Passion for Japanese culture, travel, and hospitality is highly desirable.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.