English Subtitling Manager

Company:

Pixelogic Media Partners, LLC provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.

Our clients include major Hollywood studios and dozens of independent studios. To date, we have delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We have created a significant percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.

Experience start-up momentum with us and be part of building innovative solutions to service our clients in the entertainment industry with their media distribution needs. Join us if you are passionate about entertainment, innovation, and customer service excellence!

Primary Responsibilities:

• Provide leadership to the growing global production teams.
• Establish a solid understanding of the client specifications and needs related to production workflows and processes.
• Grow the English operations team consisting of production leads, supervisors, coordinators and editors.
• Supporting the teams by providing problem-solving and solution-oriented leadership.
• Contributing ideas to process development initiatives through engagement with multiple lines of business within Pixelogic.
• Identify and define opportunities for tool, workflow, systems, and team strategy.
• Generate capacity projections, utilization reports, team metrics and post-mortem analyses to effectively gauge productivity and performance.
• Actively participate in client relations, working with content owners and client operations to inform and navigate the changing production landscape in line with client expectations.
• Work with client operations, production leads and subject matter experts to establish and evolve internal strategic processes, introducing improvement solutions that will enhance the customer experience, and leading account growth

• Developing and leading workflow/process training programs across all English services, managing the documentation of processes, training videos, live sessions, and escalation for support.
• Identify areas of opportunity to enhance overall production efficiencies, client requirements, and customer experience and work closely with other department leaders to drive initiatives and to execute on those opportunities.
• Be responsible for implementation and follow up of professional growth plans for team members at different levels.
• Engage technology and admin groups as necessary to support account servicing and solutions.
• Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently
• Support Pixelogic’s vision and represent the best interests of both the customer as well as the company.
• Be open to travel between Pixelogic offices to ensure seamless company culture, pollination of ideas and workflows, and overall global cooperation for all broadcast teams
• Other duties as assigned

Essential Qualifications:

• Bachelor’s degree in English, linguistics, business administration or related field
• Graduate degree or diploma in management, human resources, or business administration
• 7+ years of management experience including at least 4 years in a high-pressure role leading large teams (25+), preferably in a related industry
• Experience in leading teams of editors, writers, transcribers, content creators, or similar roles
• Knowledge of Localization (subtitling, dubbing) and/or Digital Media workflows
• Excellent communication skills (written and verbal) with various groups internally and externally, natives and non-natives alike, technical and non-technical
• Ability to collaborate with clients, IT (Information Technology), software development engineers, R&D, and internal stakeholders in global time zones, and report to senior managers and executives
• Ability to present, demonstrate and train others in systems, tools, and workflows
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Deep sense of urgency and ability to work in a fast-paced environment with high volume
• Experience and a demonstration of resilience to a fast-changing environment
• Professional and level-headed demeanor under all circumstances

Preferred Qualifications:

• Understanding of programming/scripting languages
• Understanding of the Agile Methodology and the software development lifecycle
• Experience in building teams including developing org structures

• Private Health Insurance
• Social Insurance
• Paid Time Off
• Training & Development