Manager, Sales Training

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Sales Training Manager works with subject-matter expert to establish training programs and develop curriculum specifically for the sales and operations areas of the business. He/she is responsible for managing and updating training materials on the Learning Management System and manage the quality of training being delivered to the sales and operations portions of the business. This individual must be able to demonstrate and utilize effective needs analysis, project management, course development, and evaluation skills.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Owns the design, development, rollout, and continuous improvement of training programs and courseware for the sales and operations areas, including but not limited to:
  Role-based curricula, Course outlines, descriptions, and objectives, Course invitations, Training courseware (e-learning modules, virtual training, live classroom, and experiential) Facilitator guides/instructions, Successful completion metrics, Evaluations (L1 and L2 as appropriate) Other materials as needed, Incorporates feedback from SMEs, internal stakeholders, master facilitators and training specialists as needed.
• Maintains training program quality and integrity by:
• Supporting the development of and adhering to minimum standards of learning excellence. Providing coaching and mentoring to master trainers as needed. Using and developing standard tools and templates. Incorporating elements of engagement and experiential learning appropriate to program objectives.
• Conducts training needs assessments where applicable.
• Ensures alignment of training with our mission, values, and patient promise.
• Delivers train the trainer to master trainers and supports initial training rollouts to in-market resources as needed.
• Manages aspects of the Learning Management System such as user records, pulling reports, loading, and testing courses.
• Oversees multiple projects and may be responsible for mentoring or guiding others.
• Provides feedback to project participants or stakeholders and is responsible for suggesting different approaches when training is not the right solution
• Conducts training for sales and operations staff during their onboarding period and as refreshers are needed.
• Provides coaching when requested to help reinforce behaviors from training.

KNOWLEDGE, SKILLS AND ABILITIES:

• Superior research, analytical, and problem-solving skills.
• Demonstrated capabilities in teamwork, leadership, and judgment.
• Self-motivated and goal-oriented.
• Strong commitment to developing and coaching others.
• Excellent written and verbal communication skills.
• Production of high quality deliverables quickly and without errors.
• Ability to rapidly master new systems and tools and effectively teach others.
• Ability to apply prior knowledge and insights to a start-up environment.
• Ability to give candid and appropriate feedback to all levels in the organization both above and below their position.
• Ability to mentor, guide, or coach team members and influence without having directly authority.
• Ability to lead project teams both inside the department and outside.
• Fluent in English.
• This position requires 25% - 50% of local and national travel.

EDUCATION AND EXPERIENCE CRITERIA:

• Minimum 3-5 years of experience in sales training.
• Minimum of 1-3 years of experience in healthcare operations training such as a clinic, hospital, or free-standing healthcare facility a plus.
• Minimum of 5 years of experience in facilitating and delivering training programs.
• Minimum 5 years of experience developing e-learning, virtual, classroom, and experiential learning courseware for technical and soft skills training in a corporate environment.
• Experience conducting train the trainer sessions in a corporate environment.
• Familiarity with competency-based learning.
• Familiarity with learning management systems (LMS) preferred.
• Intermediate knowledge of SalesForce.
• Advanced virtual and e-learning design and distribution skills.