Manager, Sales Operations

Ministry Brands is looking for a  Manager, Sales Operations to join our growing team!  

Who we are  

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.     

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.    

Available Location: Alpharetta, GA   

Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 3 days per week and will work remotely from your home address up to 2 days per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.  

What You'll Do: 

As the Manager, Sales Operations you will be responsible for leading and managing a team of sales operations analysts. Your primary focus will be on driving sales execution, achieving growth objectives, and optimizing sales system processes.   

Key Responsibilities: 

Manager of Revenue Operations Functions and Team: 

• Lead and manage a sales operations team, providing guidance, coaching, and support to ensure their success and professional development 

• Manage sales analysis and systems projects to drive sales execution and achieve growth objectives 

• Utilize business intelligence and process improvement techniques to enhance sales performance and optimize operational efficiency 

• Develop and implement analytic plans to support sales leadership in making data-driven decisions 

• Take full authority for personnel actions, including hiring, performance management, and employee development 

• Support and own Sales Tools (e.g. Salesforce, SalesLoft, Docusign, CPQ) 

• Collaborate with top management to align sales operations and systems strategies with overall business objectives 

• Provide expertise and support in the use of sales systems, processes, and tools 

• Utilize Microsoft Word, PowerPoint, and other software for effective communication and presentation of sales insights 

• Adapt and learn various computer systems to effectively manage sales operations 

• Apply solid analytical thinking skills to break down ambiguous problems and develop optimal solutions 

• Exhibit strong verbal and written communication skills, organizational skills, and project/program management experience 

• Possess excellent problem-solving and troubleshooting skills, addressing obstacles and roadblocks as needed 

• Demonstrate commitment to driving actionable outcomes and achieving results 

• Showcase knowledge and understanding of sales and customer success disciplines 

Contract Management 

• Oversee the systematic end-to-end contract lifecycle, including creation, negotiation, execution, and onboarding handoff. 

• Maintain oversight of accurate and organized contract records created and stored in Salesforce 

Who You Are: 

• Bachelor’s degree in a relevant field or an equivalent combination of education and experience 

• 5+ years of experience in a related area as an individual contributor 

• 1+ years of management experience, preferred 

• Proven experience administering and maintaining CRM systems, preferably in a SaaS environment 

• Strong proficiency in CRM applications, such as Salesforce or similar platforms 

• Ability to build and customize reports and dashboards to analyze sales data effectively 

• Familiarity with workflow configuration and automation within CRM systems 

• Project or program management experience is a plus 

• Commitment to seeing tasks through to actionable outcomes and achieving results 

• Demonstrable knowledge and understanding of sales and customer success disciplines 

• Solid understanding of data security principles and best practices 

• Excellent analytical and problem-solving skills, with attention to detail 

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams 

Physical Considerations: 

• Ability to work in a general office environment 

• Ability to handle extended periods of computer-based work, including telephone 

• Ability to work flexible and long hours, as needed, including outside regular business hours and days 

Travel Considerations: 

• Domestic and/or international travel required, estimated up to 10% 

Benefit offerings designed to promote a life of balance!    

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.   

Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.   

Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!    

Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.