ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Manager, Sales Development
General Summary:
The Manager of Sales Development is responsible for leading a team of entry level to experienced professionals focused on providing operational excellence to the organization by ensuring sales targets and individual metrics are met. This role supports the Sales team's contribution to the growth of the organization by attracting new partners.
Essential Duties and Responsibilities:
- Sets goals and objectives for team members for achievement of operational results
- Supervises support and/or professional level colleagues - managing a team in multiple regions of approximately 10 colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Provides leadership in the areas of sales, management, metrics, systems, and processes
- Creates and maintains tools and processes for successfully managing the overall Sales program and the individual initiatives
- Leads sales efforts to build, forecast, identify, and address interdependencies
- Researches and documents risks and high-level change management issues and delivers status on a regular cadence
- Collaborates with cross-functional teams to develop successful sales campaigns
- Identifies, determines, and recommends corrective action to mitigate risks and potential impacts to the enterprise
- Develops reporting and communications for executive leadership and enterprise on overall sales performance, risks, updates, and requests
- Recommends improvements on sales initiatives, delivery, and business analysis processes
- Assists in the operational and tactical aspects of managing multiple opportunities throughout the sales lifecycle, including planning, executing, and closing
- Serves as the point of contact for the Sales Development team and for sales-related information
- Works cross-functionally to focus on planned demand generation campaigns and help the team execute on the campaigns
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional leadership and strong sales experience
- Proven ability to develop SDRs to AEs
- Run effective one on one meetings with the team and team training sessions
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
- Excellent presentation and communication skills
- Strong knowledge of the IT field and industry standards
- Exceptional leadership, negotiation, and change management skills
- Proficient in Microsoft applications • Ability to navigate SharePoint sites, upload documents, track versions, etc.
- Strong organization and time-management skills
- Detail-orientated with the ability to multitask and adjust to new tasks and priorities
- Positive, can-do attitude and with willingness to work in a hyper-growth environment
- Strong coaching ability, providing feedback, helping improve prospecting and outreach techniques
- Processes orientated mindset, track performance metrics, and drive consistent pipeline generation
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 5+ years of relevant experience
- 2+ years of managerial experience
- Previously been a SDR Manager, Account Executive, and understands the challenges of the roles
- Saas, IT industry related experience would be a plus
- ConnectWise platform, MSP, IT services, B2B software sales, industry knowledge is a plus
Working Conditions:
- Onsite in Tampa
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Top Skills
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
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