Manager, Risk & Underwriting

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us the market's highest-rated giving platform.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Simplify, Act, and Care. We know that the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As the Manager of Risk & Underwriting, you will oversee the Risk team. You will be focused on minimizing losses on the payments platform, while balancing that with the need to create streamlined processes for onboarding customers to the payments platform.

What You Will Do

• Manage the day to day review of transaction monitoring
• Manage the day to day review of merchant account review
• Manage the Payments Operations Inbox, including partnering with the Support and Accounting teams to deliver excellent customer service.
• Re-build the merchant account review process and integrated it into a system (i.e. JIRA, Salesforce, etc…)
• Create a transparent and digestible approach to assigning and tracking work assignments.  
• Maintained performance for fraud losses.

What You Need to Succeed

• Risk Management proficiency - Ability to assess fraud risk, credit risk and develop loss prevention strategies
• In depth knowledge of payment systems, specifically the processing flow for various payment methods
• Self starter and problem solver, with strong analytical skills.  The ability to break down problems and communicate results.
• Technology savvy with the ability to navigate payments system user interfaces and reporting/dashboarding tools.
• Leadership - Ability to lead, manager and mentor a team of risk analysts and underwriters.  Including creating processes and developing systems to streamline operations.

Nice to Have But Not Required

• Customer centric approach - The ability to  meet  risk management requirements while delivering excellent customer experiences.  
• Communication - Clear reporting and cross functional collaboration.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $85,500 - $128,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.