Manager of Revenue Ops

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

We are seeking a Revenue Operations Manager who'll be responsible for optimizing the efficiency and effectiveness of the revenue-generating operations within the organization. This role focuses on streamlining processes, implementing best practices, and leveraging data to drive performance and revenue growth. The ideal candidate will work closely with sales, marketing, finance, and customer success teams to ensure alignment and support the company’s overall revenue objectives.

What You'll Be Doing:

• Collaborate with leadership to develop and implement revenue strategies.
• Analyze market trends and competitive landscape to identify opportunities and risks.
• Support the annual planning process and quarterly revenue forecasting.
• Evaluate and refine sales and marketing processes to improve efficiency.
• Ensure data warehouse integrity and develop new reports.
• Ensure data accuracy and integrity across all revenue-related systems.
• Create and maintain documentation for BI processes and data models.
• Implement best practices for lead generation, pipeline management, and customer retention.
• Standardize and document revenue operations processes and workflows.
• Develop and maintain dashboards and reports to track key performance metrics.
• Analyze data to identify trends, insights, and areas for improvement.
• Provide actionable recommendations based on data analysis to drive revenue growth.
• Manage and optimize CRM, marketing automation, and other revenue-related tools.
• Ensure data integrity and consistency across all systems.
• Evaluate and implement new technologies to support revenue operations.
• Work closely with sales, marketing, finance, and customer success teams to ensure alignment.
• Facilitate communication and collaboration between departments.
• Support the implementation of integrated go-to-market strategies.
• Monitor and analyze the performance of revenue-generating teams.
• Identify training and development needs to enhance team performance.
• Develop and implement performance improvement plans as needed.
• Understand the company’s inner workings and identify opportunities for improvement.
• Contribute to the company’s long-term goals while managing short-term tasks.

Who You Are:

• Bachelor’s degree in Business, Marketing, Finance, or a related field.  MBA is a plus.
• 5+ years of experience in revenue operations, sales operations, or a related role.
• Proficiency in CRM software (e.g., Salesforce), marketing automation tools, and data analysis tools (e.g., Excel, data warehouse).
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Experience in project management and process improvement methodologies (e.g., Six Sigma, Lean).
• Strong storytelling skills, with the capability to create compelling narratives around revenue strategies and operational improvements.
• In-depth knowledge of the entire sales cycle, from lead generation and qualification to deal closure and customer retention.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $104K - $120K.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.