Manager, Renewals Engagement

Your Title: Manager, Renewals Engagement

Job Location: Netherlands - Bodegraven, UK - remote

Our Department: Construction Enterprise Solutions

Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do.  In order to achieve this, the Customer Success organization focuses on our customer base to ensure deep adoption and consistent retention of our technologies. We are in an exciting part of our journey to grow and mature the Customer Success muscle at Trimble and are looking for a growth-minded leader who can coach and train a team through changes to deliver a positive renewal experience for our customers.

What You Will Do

The Manager of Renewals Engagement will be a leader (player/coach) who can work cross-functionally to achieve results and plays a key role in driving retention and revenue across the entire organization. This is a high-impact position responsible for ensuring maximum financial results by owning, executing, and working on renewals across your team.

Your responsibilities will include:

• Manage all aspects of the renewals process and a team of renewals specialists

• Refine and execute renewal strategies to proactively engage our customers to increase retention and decrease churn

• Responsible for managing a high volume of renewals in a fast-paced and dynamic environment

• Track, analyze, and report weekly on Renewal metrics across the organization

• Communicate risk clearly and early to internal stakeholders and take the lead in developing resolution strategies

• Actively engage with key decision-makers to ensure on-time renewal contracts

• Proven leadership – coach, train, and lead team through any change

• Bring creative energy and innovation to the organization

What Skills & Experience You Should Bring:

• 2-3 years of demonstrated success and experience in a SaaS organization

• Strong understanding of renewal software processes, strategies, and concepts

• An effective leader and delegator, being able to effectively prioritize your own activities as well as your team

• Exceptional strategic, analytical, and decision-making skills

• Excellent communication, presentation (written and oral), and organization skills a must

• Take high degree of ownership over workload

• Demonstrable experience setting stretch goals and coaching a team to attain and retain top performance  

• Ability to positively influence internal teams to drive customer success and retention

• Positive, never fail attitude

• Proficiency in Salesforce and G-Suite

About our Construction Enterprise Solutions sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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