Manager, Quality Assurance

Company Description

Fresh offers a hybrid working schedule with three fixed days in office, and two days remote. This role is based in our New Jersey Office.

WHO WE ARE

Fresh is a global company headquartered in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries. With over 30 years of expertise, we are driven by our boundless curiosity and sky’s the limit approach. Whether developing a breakthrough formula, designing a marketing campaign, or welcoming guests in our shops, our teams are passionate about creating everyday indulgences that transform skin. As a lifestyle beauty brand within the LVMH group, we foster an inspiring, inclusive environment with world-class benefits that encourages everyone to dream big, because that’s how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

The Fresh Quality and Processing group is a dynamic team who collaborates with cross-functional partners to ensure every product shipped to market delivers the brand promise of a sensorial and efficacious experience. The Quality and Processing group is deeply involved in the complete product lifecycle from conception to discontinuation. We are keenly adept at monitoring the global regulatory environment for good manufacturing practices best standards for cosmetics and OTC products. Working closely with a global network of in-house and subcontracted manufacturing sites we strive to maintain a world class level of quality for our products.

Job Description

Your Impact to the role:

• Identify quality needs in the areas of Quality Assurance; define and implement quality system, processes, procedures, and continuous improvement.
• Own quality & processing SOPs. This involves annual reviews of department procedures and supporting documents to ensure compliance with evolving global quality standards including ISO, MoCRA (FDA), CSAR (China), and EU regulations for cosmetic products.
• Responsible for active pharmaceutical annual dossier report (ADR).
• Lead customer complaint investigations, facilitate cross-functional partnerships with fresh Operations teams to navigate change control initiatives to successfully resolve noncompliance events. Provide resolutions to global market partners in collaboration with fresh product innovation, communications, and regulatory partners.
• Participate in the preparation of customer facing statements addressing quality events.
• Manage quality audits, both GMP and Microbiological, to ensure the compliance of fresh and LVMH Beauty Division Maison manufacturing partners. Review of action items with LVMH Beauty Division Quality Committee, and facilitation of remediations.
• Identify and manage appropriate testing plan in according with global regulatory agencies to ensure and maintain compliance.
• Support innovation projects, through active collaboration with project development partners, to ensure new product development and sustainability initiatives are launched successfully with respect to procurement and manufacturing deadlines.
• Actively collaborate with LVMH Beauty Division Quality Committee to “speak with one voice” and participate as SME for global GMP principals and compliance initiatives.

What you will achieve in 12 months:

• Participate in or lead microbiological and GMP audits of fresh subcontractors and component vendors.
• Maintain the fresh Operations Quality SOP library and ensure it is up to date with evolving global GMP requirements.
• Participation in internal task forces and with external industry groups to represent the fresh quality program.

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day.
• Light to moderate lifting may be required.
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.
• Field quality as needed.

Qualifications

WHO YOU ARE

You have:

• A minimum of 5+ Years of Experience Required in a Quality Assurance function.
• Bachelor’s degree in chemistry, Microbiology or a related technical discipline
• Experience in Quality Control/Quality Management is a plus.
• Experience in cosmetics (preferred), consumer packaged goods, food and beverage, or flavor and fragrance manufacturing.
• Experience with majority subcontracted manufacturing activities is preferred.
• In depth knowledge of quality related cosmetics regulations and industry standards including MoCRA (FDA), CSAR (China), ISO 22716, 21 CFR 210/211 (FDA), USP, EC 1223/2209 (EU).
• Expert knowledge of quality system, inspection norms, standards, and statistics.
• Knowledge of raw material, bulk, packaging materials (e.g., plastic, glass, etc.), manufacturing processes of packaging components (e.g., injection, extrusion, glass blow molding, etc.), finishing and decoration techniques (e.g., silkscreen, electroplating, etc.), bulk processing, filling and finished good assembly.
• Understanding of subcontracted manufacturing, both managed and turn-

You possess:

• Strong communication skills, to be able to deal effectively with all levels of internal and external partners.
• Excellent organization and prioritization skills.
• Leadership and autonomy.
• Proven Project Management Skills
• Strong Written and Verbal Communication Skills
• Proactively make recommendations on process improvement and new ways of working
• Ambition to learn more, with a curious mindset
• Strong passion for the beauty industry
• Out-of-the-box thinking with a Sky’s the Limit mentality

Additional Information

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays
• Two fully-remote weeks throughout the year to encourage flexibility; additional holiday weeks remote

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH ‘Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

• Medical, dental and vision

Retirement and Additional Benefits

• 401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for this role is $115,000 - $130,000 USD.

All your information will be kept confidential according to EEO guidelines.