Manager, Provider Network Support Ops

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for coordinating the essential functions between Network Management, Practice Consultant Teams, and other integral MHMD stakeholders.Job Description

Minimum Qualifications:

Education:  Bachelors degree in business, health administration, or other healthcare-related field; Masters preferred

Licenses/Certifications: (None)

Experience / Knowledge / Skills:  

• Five (5) years of healthcare, process improvement or project management experience is required
• Managed care industry/contracting experience preferred
• Supervisory experience preferred
• Strong interpersonal skills to influence and build strong relationships with providers, their staff, and organizational stakeholders
• Proficient in Microsoft Office including Excel, Word, PowerPoint
• Ability to multi-task and lead multiple projects to obtain desired results

Principal Accountabilities

• Coordinates the seamless execution of operational processes between Network Management and Practice Consultants.
• Develops and oversees a tracking process/mechanism(s) for bonus projects, including monitoring and reporting.
• Responsible for CMS-focused projects, such as Medicare Shared Savings Plan
• Initiates a global project planning implementation approach/methodology within Network Management and Operations.
• Oversees the scheduling of the organizational phone system, monitors performance, and addresses escalated customer service issues.
• Supervises and safeguards provider contract files.
• Develops interdepartmental forms as needed to ensure smooth workflow and communication.
• Develops the materials in the provider welcome and assessment packet; collaboratively works with organizational stakeholders to deploy and implement.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.