We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Role:
As Manager of Professional Services consulting team, you will lead, guide and develop a team of 5-10 Consultants. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry cluster across Japan.
You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.
The Work You’ll Do:
- Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
- Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
- Product - ensure a focus on deep product and technical knowledge, that will provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction. Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
- People - build, support, enable a high performance team; lead and manage a team of Celonis Consultants specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team
- Partners - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
- Practice - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall
The qualifications you need:
- Fluent in Japanese
- Business level English conversation skill
- good understanding of the implementation of Celonis products, at a level required to lead and direct Celonis Consultants
- experience in managing professional services teams, preferably in enterprise SaaS companies
- experience of building relationships with sales teams, involvement in deals
- proven leadership in interacting with senior / executive level customers
- experience in recruiting, motivating and retaining top talent
- excellent communication skills
- ability and willingness to be certified in Celonis products
What Celonis Can Offer You:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Data Privacy, Equal Opportunity, and Accessibility Information
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Statements on Data Privacy, Equal Opportunity and Accessibility.
Please be aware of common job offer scams, impersonators and frauds. Learn more here.
By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Top Skills
What the Team is Saying
What We Do
With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Why Work With Us
Celonis is a dynamic, fast-paced, and rewarding place to work. We tackle challenges together and celebrate our successes as a team in and out of the office.
Together, we’re changing the world one process at a time. Care to join us?
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Celonis Teams
Celonis Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Celonis offers a hybrid work policy, blending remote work flexibility with in-office collaboration. Employees enjoy the comfort of working from home while benefiting from teamwork and connection in our modern office spaces.
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