ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄
We’re in search of an experienced professional services leader who will be responsible for coaching, mentoring and growing our new team in the Philippines, while also ensuring the global services they provide are performed to the highest standard. You'll have an opportunity to continue building out an amazing team, contribute to the development of new global processes and procedures, partner with like minded business leaders from the GTM organisation, and work with some of the world's best known brands to ensure they have an amazing experience with your Professional Services Team.
Ultimately we’re looking for a player-coach who can move fast, knows how to hustle, and is not afraid to get their hands dirty by jumping on customer calls, help out their team members with a complex project, or manage a small book of business themselves. You'll help build out the team by continuing to hire amazing people who share our core values, motivate and coach them to ensure successful outcomes for our customers, and ensure your team is hitting their project delivery, utilisation, customer satisfaction and churn and contraction targets.
The Role:
- Coach, mentor and grow our new team in the Philippines.
- Manage the day to day operations of the Phillipines Professional Services team, with a focus on project delivery, utilisation, customer satisfaction, churn and contraction.
- Partner with various leadership teams to build out new offerings, and revise existing offerings.
- Build relationships with our customers, and internal stakeholders, to ensure your team are constantly delivering value.
- Contribute to the definition, development and improvement of both regional and global operational processes.
- Construct a fun, high-energy environment where your team love coming to work and feel as if they’re being developed towards their fullest potential.
- Prioritise the customer experience, lead by example, and monitor adherence to professional services policies and procedures across your reports.
- Carry a small book of business, managing a handful of customers yourself.
- Manage team members across 3 timezones (EMEA/US/APAC) but work US Hours (PST).
Qualifications:
- Minimum 3+ years of professional services management experience, preferably in a SaaS environment.
- Additional 5+ years of consulting experience, preferably in a SaaS environment.
- Proven results in building and executing within a professional services organisation.
- Strong project management, people management, communication, negotiation, and coaching skills.
- Strong customer-facing and presentation skills, with the ability to establish credibility with executives.
- Ability to clearly articulate technical topics to a non-technical audience.
- Positive attitude, high energy and a Getting Things Done (GTD) mindset.
- Some travel may be required based on client needs.
Bonus If You Have:
- Experience in Customer Success, including strategies for mitigating churn and contraction.
- Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
- Experience with relevant enterprise solutions such as JIRA, ServiceNow, SalesForce, Oracle, SAP, Workday, Netsuite, etc.
- Experience in an enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
- Experience building technical integrations via API, middleware, or PaaS tools.
- PMP or Agile Scrum certification.
- MBA preferred.
#LI-Remote #LI-NMR
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
What We Do
ClickUp is one app to replace them all. It's more than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate! ClickUp is trusted by millions of users and over 100,00 teams.
Why Work With Us
ClickUppers are highly passionate, energetic, and unique people that align in the mission of saving people time and making the world more productive. We're the newcomer, the underdog, but that's where we thrive. Let’s make the world more productive, together!
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