Manager, Product

At Arctic Wolf, we're redefining the cybersecurity landscape. With our employee Pack members, spread out globally, committed to setting new industry standards. Our accomplishments speak for themselves, from our recognition in the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 to winning the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Product Manager to be part of making this happen.   

Position Overview and Objective 

One of Arctic Wolf’s key strategic initiatives is to drive substantial growth in the SMB & mid-market sectors through our MSP business. This presents an exciting opportunity for a Product Manager to collaborate closely with the Director of Product for MSP on a comprehensive product strategy that covers the entire MSP customer lifecycle. From solution value and product offerings to pricing and packaging, as well as quote-to-cash processes, license management, integrations, onboarding, deployment, customer management, and service delivery, this role will play a pivotal part in shaping the future of our MSP business. The Product Manager will engage in both strategic and tactical activities for medium to large-sized, complex projects. These projects will not only deliver new product capabilities for our MSP Partners but also contribute to solving broader business solutions. By partnering with cross-functional teams, the Product Manager will ensure the successful delivery and alignment of these initiatives with organizational goals. The Product Manager will be the internal advocate for the MSP product, acting as the product owner for one or more development teams. This role involves shaping the vision, defining key components for the MSP product, features and product lines, and leveraging a data-driven approach to prioritizing initiatives that maximize value. The Product Manager will collaborating cross-functionally with UX, product, and development teams to bring these initiatives to market successfully. 

Primary Responsibilities and Duties 

Solution, technology, and team facing contributions to the product vision. 

Collaborate with product management to prioritize work against clear outcome-oriented goals.  

Performs the roles and responsibilities of the Product Owner across one or more products, feature groups and development teams. Duties include quarterly planning, coordinating and attending daily meetings and stand-ups, backlog management, sprint planning and retrospectives, implementation monitoring, demos, review and acceptance. 

Defines the product backlog and creates actionable user stories for the development teams. 

Defines story acceptance criteria and accepts sprint increments as and if they fulfill the criteria. 

Drives sprint goals and sprint content through grooming and prioritizing stories. 

Work closely with user experience and development teams to drive the feature work through the delivery process. 

Communicates with stakeholders and management on progress, overall status, and release activities for multiple development teams. 

Key Skills 

Understands the value of working collaboratively to meet the expectations and requirements of internal and external customers; gets first-hand customer information and uses it to inform feature definition and development; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Ability to critically analyze problems, identify possible solutions quickly, and recommend the optimal path to meet the objectives. 

Ability to write and communicate clearly and concisely for various audiences, including senior leadership.  

Ability to independently operate in a highly matrixed, startup environment. 

Technical aptitude and the ability to understand the ins and outs of development, design, agile framework, software development, scrum approach, and IT infrastructure. 

Project management and organizational aptitude. 

Highly detail oriented and able to manage a large number of tasks simultaneously. 

Can manage a couple of product streams or feature groups in parallel. 

Understands the importance of change and effectively cope with change; can shift gears comfortably; seeks out the balance of information gathering, decision making, and execution; is comfortable with a certain level of risk and uncertainty. 

Key Competencies 

Problem Complexity: Typically works with moderate supervision/guidance.  Identifies problems and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision.  Understands the key business drivers relating to own area; uses this knowledge to focus own work.  

Managing & Measuring Work: Works with manager to assign responsibility for tasks and decisions; contributes to setting clear objectives and measures; monitors process, progress, and results; helps design feedback loops into work. 

Peer Relationships: Can find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. 

Minimum Qualifications 

3+ years’ experience in a technical or product delivery role 

Previous experience or knowledge of product management  

Bachelor’s degree required (Computer Science or Business Administration preferred) 

Experience in cybersecurity is a plus 

Prefer degree in a technical area 

Why Arctic Wolf?

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

·       Equity for all employees 

·       Flexible annual leave, paid holidays and volunteer days 

·       Training and career development programs 

·       Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. 

·       Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].