Manager of Product Education

Manager of Product Education

Canopy, South Jordan, UT

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. 

Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. 

Click here to see why our clients love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

As the Manager of Product Education, you will be responsible for ensuring that both customers and employees have the knowledge and resources they need to effectively use Canopy’s products. You will own and maintain customer education materials, including the Knowledge Base and Canopy University curriculum, while also supporting internal teams with documentation and product education. You’ll collaborate closely with Product, Customer Success, and Support teams to ensure product information is clear, accessible, and up-to-date.

Hybrid MWF in South Jordan, UT

What You’ll Do:

• Own and maintain the Canopy Knowledge Base, ensuring accuracy, clarity, and accessibility for both customers and employees.
• Develop and manage Canopy University, building a structured product education curriculum for customers.
• Create and distribute product release notes, keeping both internal teams and customers informed about new features and updates.
• Build and maintain an internal Knowledge Base to support customer-facing roles, ensuring employees have the resources to assist customers effectively.
• Design and implement in-app user guiding experiences to improve user adoption and engagement.
• Collaborate with Customer Experience (CS) teams to ensure the availability of appropriate educational services.
• Partner with Support teams to optimize AI-powered Knowledge Base applications.
• Work closely with product management to document new features, ensuring accurate and effective functionality communication.
• Assist in new feature releases, ensuring customers and internal teams have the right documentation and education.

The Skills You’ll Need:

• 5+ years of experience in product education, content management, or a related field.
• 2+ years of management experience
• Strong ability to create and manage knowledge bases, product documentation, and training materials.
• Experience in SaaS environments, with an understanding of product release cycles.
• Familiarity with AI-powered support tools and knowledge base applications.
• Excellent writing, editing, and instructional design skills.
• Strong collaboration skills to work cross-functionally with Customer Success, Support, and Product teams.
• Ability to analyze user behavior and feedback to improve educational content and user guidance.
• Experience with in-app guidance tools is a plus.
• Strong organizational and project management skills with a proactive approach to problem-solving.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway

Why You Want to Work Here:

🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays! 

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - drive initiatives around education, community outreach, recruiting, and onboarding, fostering an inclusive workplace and diverse employee engagement.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered. 

Our Values:

We approach our work every day with a few things in mind:

🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - we win by delighting our customers with the very best products and services.

👍 Do Good - we work hard to be good people!

💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

To learn more about us & our values, click here.

Interviewing @ Canopy:

We know application processes can be a little stressful. Here’s are the stages of a typical interview process:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20 minute phone call with the People Team
• 45-60 minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.