Manager Product Analytics

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Altice USA is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them. The Manager Product Analytics will lead a team of skilled Product Analytics as part of the Product Operations team focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will contribute to the development of the data pipeline for our products that will enable them to build the dashboard, KPIs and automation that will allow us to deliver unparalleled customer experiences.
Responsibilities

• Manage a team of two to five highly skilled data analysts.
• Participate as part of data strategy discussions leading to improved tools and processes.
• Provide regular updates to stakeholders on product operations, performance and strategic initiatives.
• Develop and maintain dashboards to monitor product performance and key metrics.
• Collaborate with product managers, designers and engineers to define and track product success metrics.
• Analyze user behavior to identify trends, pain points and opportunities for improvement.
• Contribute to the development of the data pipeline for product telemetry.
• Manage and improve data collection processes to ensure data quality and consistency.
• Translate data insights into actionable recommendations for product development and growth.
• Provide ad-hoc analysis to support decision making for cross-functional teams.
• Identify and communicate opportunities for improving product adoption and retention.
• Monitor and analyze ser funnels to optimize conversion rates and reduce drop-offs.
• Work with engineering to ensure accurate tracking and tagging of product events.
• Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers.
• Identify and implement improvements to improve customer communication and reduce contact rates.
• Establish a feedback loop with internal/external stakeholders to drive continuous improvement.
• Ensure rigorous testing and validation processes to maintain high product quality and reliability.
• Plan and execute product launches, ensuring seamless coordination with all relevant teams.
• Introduce capabilities to do effective A/B testing of releases across test populations.
• Drive innovation by identifying implementing new tools, technologies and methodologies.

Qualifications

• Bachelor's degree in Data science, Statistics or Computer Science. Master's degree preferred.
• Minimum 5 years of experience in product analytics, data analysis or similar role.
• Experience managing and leading a team of technical resources.
• Strong statistical analysis and hypothesis testing skills.
• Experience communicating insights, findings and actions to senior leadership.
• Proficiency in data visualization tools like Tableau or Power BI.
• Strong skills in analyzing large data sets using SQL or similar languages.
• Experience with programming languages such as Python or R for advanced analytics.
• Familiarity with A/B testing framework and methodologies.
• Effective communication and presentation skills, with the ability to convey data insights.
• Background in quality assurance or testing and validation processes.
• Experience conducting user testing and gathering feedback to improve the user experience.
• Ability to define and measure key performance indicators aligned with business goals.
• Experience with product delivery tools like Jira and Confluence.
• Demonstrated experience solving performance and data issues by applying experience/knowledge.
• Contributes to operational insights that inform product strategies and decision-making.
• Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty