Manager of People Operations

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.  We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus  including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

As we continue to grow, we are seeking a Manager of People Operations to join our team and help us foster a positive, inclusive, and productive work environment.  

This is a remote role with some required travel to our main office in New Hyde Park, NY on a quarterly basis.

Department & Position Overview:

We are seeking a People Operations Manager to modernize and streamline our People processes. You’ll simplify workflows, leverage technology, and enhance the employee experience while ensuring compliance and alignment with our mission. 

Collaboration, humility, and patience will be essential as you guide our teams through change, working closely with department leaders and the Head of People Operations & Total Rewards to drive platform enhancements, analytics, and process improvements for a more connected and efficient workplace. 

Every Day You Will:

• Operational Excellence 
  • Support and assist in the implementation of programs, policies, and procedures that enhance efficiency and contribute to a best-in-class employee experience
  • Streamline workflows to create an accessible and simplified experience for employees across the organization 
  • Maintain and update SharePoint pages with People Operations initiatives and policy-related resources
  • Assisting with administrative duties, including upkeep of employee records (attendance, EEO data etc.) and review of vendor invoices  
• Policy & Compliance 
  • Support the communication and understanding of HR policies and procedures, ensuring they align with applicable labor laws
  • Collaborate with leaders to share HR policies and updates, providing clear explanations and addressing questions to ensure clarity and consistency 
• Systems & Technology 
  • Optimize and integrate HR systems and tools to enhance operational efficiency and employee experience
  • Collaborate with HRIS and other stakeholders to ensure data accuracy through audits and reconciliations
  • Maintain employee data in all systems used, ensuring regular updates supported by relevant documentation; support employee data reporting, audit and data integrity initiatives 
• Data & Analytics 
  • Support the development and analysis of HR metrics to ensure data integrity and provide actionable insights 
  • Use data trends to recommend improvements in areas such as engagement, turnover, and diversity
• Employee Support 
  • Support employees’ People Operations-related inquiries, providing clear and timely responses
  • Assist employees in navigating HR policies, procedures, and systems to ensure a seamless experience
• Project Management 
  • Support key People Operations initiatives and collaborate cross-functionally to identify and implement innovative solutions aligned with organizational goals
  • Partner with leaders on efforts to improve processes and enhance the employee experience

Ideal Candidate Will Possess:

• Bachelor’s degree required; Master’s degree is a plus
• 3+ years of progressive People Operations or HR experience, including a minimum of 1 year in a management role 
• Startup experience is a strong advantage
• Patient, humble, and adaptable, with a hands-on, "roll up your sleeves" approach to problem-solving
• Agile and able to thrive in a fast-paced, dynamic environment 
• Strong project management skills with the ability to complete complex, cross-functional projects (e.g., system implementations, performance management, compensation cycles)
• Strong ability to simplify complex processes and ideas, creating clear, visual workflows or communications to enhance understanding and engagement
• Exceptional written and verbal communication skills, with the ability to effectively convey changes in an easy-to-understand manner and connect with individuals at all levels of the organization
• Self-starter and highly motivated, capable of thriving in a fast-moving environment
• Strong analytical skills, with expertise in analyzing data, thinking strategically about implications, and building an interconnected ecosystem of tools
• Proficient in Excel and SharePoint, with the ability to leverage these tools for process management and communication
• Proficient in HR systems and technology, including HRIS platforms, analytics tools, HR tech stacks, and data visualization tools, with the ability to leverage system integrations to enhance efficiency and deliver actionable insights
• Multilingual capabilities are a plus, but not required

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.