Manager, Payroll Operations

Who You Are

You are interested in building scalable processes and leveraging data to inform them. You are a hands-on leader, who will think and act both strategically and tactically. You are an excellent communicator who can effectively explain complex ideas in simple terms. You are an enthusiastic individual with the ability to inspire and motivate others.  You are excited to work on a new platform that is constantly evolving with no existing ops playbook.

You will be responsible for the coordination and management of the team handling daily payroll processing, and other operational tasks related to payroll and ACH money movement. You will be responsible for coaching, mentoring and developing a lean team.

Your Success ProfileWhat You Will Work On

• Own and manage the operational workflow for daily payroll processing, new hire reporting, banking transactions (to include debits and credits of payroll and tax funds), as well as all other payroll transactions and system updates
• Help build and manage a team of experienced payroll specialists
• Facilitate team and individual goal setting, performance reviews, hiring, terminations and all other managerial tasks as required
• Comfortable working directly with clients using a CRM and being an escalation point for the operations team
• Identify pain points and remediate issues by creating processes and maintaining operational tools 
• Communicate changes in procedures and other important updates across teams
• Create and maintain “how to” documentation to enable the operations team to work effectively
• Establish and ensure adherence to policies and SLAs 
• Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions
• Performs other related duties as assigned

How You Will Do Your Work

As a Manager of Payroll Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• Minimum of 5 years experience in operations
• Minimum 3 years experience in payroll
• Prior team lead or management experience required
• Early stage startup experience preferred
• Prior Payroll Provider experience required
• ACH experience 
• Interested in building scalable processes and leveraging data to inform them 
• Technologically savvy; experience with utilizing multiple systems and software programs
• Comfortable working in excel to include, formulas, pivots, vlookups, if statements
• Flexible and calm under pressure with an ability to thrive in a changing and complex environment
• Work effectively within a team, yet have the ability to take initiative and work effectively on your own

The base wage range for this position based in our New York City Office is targeted at $122,000 - $134,200 per year

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