At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
Job Responsibilities:
•Primary responsibility to manage Underwriting Servicing & Operations global team
•Leading Global teams with multiple front-line and mid-level managers, using the Continuous Improvement (CI) methodology, locally and virtually by providing appropriate direction, coordinating department activities, monitoring employee and department performance, formulating and implementing action plans
•Effectively leads by helping to develop and implement the strategic plan, goals, and objectives of the department. Coordinating activities to positively align with and contribute to the shared vision, values of the organization. Serves as a role model displaying and instilling an environment of trust, transparency and integrity through coaching, enabling, and empowering leaders to maximize their potential growth
•Effectively communicates, educates, and influences stakeholders, department employees, vendors, agents, and customers on complex business issues, prepares and delivers presentations, participates on/leads task forces/committees, hosts upward communications, and answers inquiries requiring interpretation of policies/procedures
•Initiates/evaluates research to develop/acquire more cost-effective procedures, services, and technologies utilizing Continuous Improvement management system. Provides oversight during implementation and modification, coordinates efforts of multiple departments, objectives, and/or vendors, sets priorities and recognizes teams as they solve problems and achieve common goals
•Objectively leads with analytics, applying managerial judgement using a problem driven approach and thorough planning. Identifies business issues that require the use of analytics, analyzes available data, and determines next steps as applicable within the short term and long-term business plan
•Implement and manages expense plan providing prioritization and oversight for department expense commitments. Financial management of project funds and associated change management resources
•Lead creation of an engaging and productive work culture at Allstate as per Allstate values and Leadership Principles
Knowledge Requirements:
•Preferred knowledge and experience in Underwriting, RMP’s and Policy life cycle .
•Understanding of ASC and its impact on UW servicing and maintenance preferred
•Excellent process design principles, analytical mindset, and systems thinking
•Strong technical vision and knowledge of industry trends; provide direction to enable the team and organization to make long term decisions and choices
•Demonstrated project management experience with ability to collaborate amongst multiple stakeholders, internal and external, local, and global
•Experience leading process development with Continuous Improvement, Lean, or Six Sigma
•Ability to lead and influence employee engagement and cultural objectives through effective role modeling, clear messaging, and holding teams accountable
•Effective resource leadership to include effective hiring, coaching, development, and performance management
Primary Skills
Call Center Management, Customer Experience Management, Relationship Building, Strategic Leadership, Strategy Development
Shift Time
Recruiter Info
Preeti Subrahmanian
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Top Skills
What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities
