Manager Operations Technology

POSITION SUMMARY: The Manager Operations Technology plays a critical role in managing the implementation and continuous improvement of fleet technology to improve operations and business benefits. The incumbent directs technological operations by ensuring compliance to internal organization standards. The Manager Operations Technology assesses system data and user reports to determine areas for improvement or repair. The incumbent supports a core and foundational component of the Company’s future-state roadmap and acts as a team leader to support efforts to integrate and execute our operational technology and process-based solutions.

PRINCIPAL RESPONSIBILITIES: 

• Coaches and develops a team of professionals to assist in their development and attainment of necessary skills to lift performance. Monitors staff performance and drives performance improvement initiatives and ensures that service levels meet or exceed agreed upon standards.
• Leads and owns all aspects of program and product development. Leads and supports the pre-planning, deployment, and ongoing adoption of fleet technologies and processes to Republic’s field organization. 
• Oversees implementation & deployment of cutting edge fleet technology. Works to anticipate deployment issues and develop mitigation options.
• Manages and provides technical expertise, guidance, and leadership to the Implementation team and other key stakeholders.
• Plans and develops field related training materials and ensures all training aids and learning solutions remain relevant with technology and program changes. Responsible for developing change management strategy and communications.
• Serves as key project lead, providing updates to cross-functional teams, leadership, and the field to ensure alignment across the organization on key project goals and deliverables. Establishes and maintains logistical alignment across various vendors, developing products to meet business needs, outlining requirements and developing a comprehensive roadmap.
• Monitors performance and deployment execution and proactively develops recommendations on improvements and efficiencies for process and programmatic changes.
• Manages vendor relations and engages in industry networking to uncover new technologies and foster relationships. Leads and executes new technology pilots and builds business cases around proven technology aimed at driving operational business benefits.
• Other non-essential duties as assigned or may be necessary

QUALIFICATIONS: 

• Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
• Demonstrated ability to lead change initiatives.
• Ability to manage, lead, and develop a results-driven team. 
• Knowledge with technical product development, technology deployments, and fleet implementations.
• Ability to understand and solve complex business challenges and their interrelations across various business functions.
• Demonstrated commitment to working collaboratively as part of a team and ability to lead, influence, and motivate others.
• Effective planning and prioritizing multiple cross-functional project skills.
• Advanced analytical and problem-solving skills.
• Advanced proficiency in Microsoft Office Suite applications, including Excel, Access, PowerPoint, and Visio.

MINIMUM QUALIFICATIONS: 

•  4 - 7 Years of overall relevant work experience.

• Experience as a Project or Program Manager

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global