Manager, Office Administrator

Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. Our immersive understanding of these industries – combined with our expertise across high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions – sets us apart. Our Global Operations Team – all business professionals of the firm – was named the “Best Business Team” by The American Lawyer.

The Manager, Office Administration – Silicon Valley (“OA”) oversees the smooth operation of the Silicon Valley office. Working closely with the Managing Director, Human Resources & Office Operations – US (“MD”), the Office Chair of the Silicon Valley office, and other firm leaders, the OA manages operations and executes a variety of firm initiatives for the Silicon Valley office (“SVO”).

What You Will Do:

• Overall management of the Silicon Valley secretaries and executive assistants (EAs). Ensures the secretaries and EAs are operating at a high level, at peak efficiency, and providing top client-service to our attorneys, leaders and clients. Works with the MD, the Office Operations team, and the Talent team on strategic initiatives pertaining to secretary and EA training, utilization, efficiency and performance management.

• Overall responsibility for space management. Works with the Office Chair as well as the Real Estate and Facilities team to allocate office space, perform capacity analyses, execute office moves, and design and retrofit office space. Works on initiatives designed to efficiently and effectively make use of our existing office space.

• Works with Facilities, Event Planning, and Catering/Conference Services to ensure top service in the areas of office services, conferencing and catering, event and meeting planning, reception services, copy/mail center, facilities management, internal office moves and records management. Daily oversight of tasks managed by the firm’s office services outsourcing vendor to ensure premium quality of service to all partner, employees and external clients who frequent the Silicon Valley office.

• Liaises regularly with property manager and building lobby attendant to ensure continuity of service for the firm specific to parking garage and general building access, visitor access, maintenance requests for firm specific facilities repairs and enhancements, and building safety and emergency procedures.

• Coordinates with all firm Global Operations functions to assist with the development and implementation of firm policies and procedures.

• Works with the firm’s local IT staff to ensure high level of technology services including, but not limited to, hardware, software, applications support, and videoconferencing.

• Partners with the Talent team, local HR Business Partner and appropriate leaders in support of recruitment, orientation, onboarding, performance management, and development, mentoring and coaching for GO Team members in SVO.

• Partners with the Events team and appropriate leaders on the planning of engagement and community events for the Silicon Valley office.

• Works with the MD and Office Chair to:

  • Manage the relationship with office services outsourcing vendor (Williams Lea) to ensure excellent services are provided, consistent with the firm’s national contract;

  • Oversee the purchasing of supplies, and the purchasing, leasing, repairing and maintenance of furniture, equipment and fixtures;

  • Administer office safety, business continuity and emergency programs;

  • Support office-related initiatives;

  • Provide various types of ad hoc information to the Office Chair.

• Works with the MD, the Managing Director, Real Estate & Facilities, and the Office Chair to establish the office annual budget and manage costs to budget.

• Works with Finance to ensure compliance with firm accounting, billing and timekeeping practices.

• Fosters a respectful and inclusive work environment for all members of the Goodwin community; enables and supports employee engagement and models the firm’s core principles including Firm First, Excellence, Client Centric and Collaborative.

• Additional duties and responsibilities, as assigned.

Who You Are:

• Minimum of 10 years’ experience in law firm management required, preferably at an AmLaw 100 firm.

• Bachelor’s degree preferred.

• ALA CLM certification preferred.

• Displays consistently sound judgment and business acumen.

• Displays solution-oriented approach to client service. 

• Actively listens, articulates information and contributes to the conversation, leveraging evidence and logic effectively.

• Ability to persuade and negotiate.

• Consistently acts with integrity and discretion.

• Is respectful and inclusive.

• Remains calm and respectful even when in conflict and/or under pressure.

•  Is equally effective working independently and within a team.

• Effectively manages multiple projects and competing demands.

• Demonstrated ability to manage complex projects and deliver expected results on time and in budget.

• Ability to effectively navigate a highly matrixed organization.

• Proficiency with MSOffice Suite including Word, Outlook, Excel, PowerPoint and Teams.

• Ability to learn and use a variety of business applications.

#LI-MS1

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No

Target Salary Range: Boston $112,400 - $168,700 | Los Angeles $112,400 - $168,700 | New York $119,200 - $178,800 | Philadelphia $105,700 - $158,500 | San Francisco $125,900 - $188,800 | Santa Monica $112,400 - $168,700 | Silicon Valley $125,900 - $188,800 | Washington DC $112,400 - $168,700