Manager, Legal Operations and Support

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Manager, Legal Operations and Support plays a pivotal role in ensuring smooth operations, efficient administration, and effective support for legal professionals. They oversee administrative tasks, manage support staff, and maintain a well-organized office environment.

Responsibilities:

• Staff Management:
• Supervise Support Staff: Provide guidance, training, and coaching to administrative assistants, and legal support professionals.
• Assign Work: Allocate tasks, set priorities, and ensure timely completion of assignments.
• Performance Evaluation: Conduct regular performance reviews and address any performance issues.
• Employee Lifecycle: Onboarding/offboarding, HR coordination, and employee experience.
• Systems and Procedures: Implement efficient systems, procedures, and policies to enhance office productivity, as well as maintain department intranet and SharePoint sites.
• Liaison with Vendors: Participate in contract negotiations with both existing and new service vendors from RFP stage to fulfillment and beyond.
• Department Training: Schedule and plan training for staff and department.
• Scheduling and Coordination: Develop and maintain schedules for legal support team professionals, and meetings.
• Event Planning: Coordinate with other managers, Chief Legal Officer, venues, and speakers for department events.
• Inventory Management: Monitor office supplies, equipment, and technology needs.
• Liaison with Technical Support: Coordinate with IT support for office equipment maintenance and troubleshooting.
• Liaison with Facilities Management: Coordinate with Facilities on office moves, equipment replacements, maintenance, new installations, etc.

Qualifications:

• Education: A high school diploma or equivalent is required.
• Experience: Five or more years prior experience in legal administration, office management, or related roles is required.
• Skills:

Strong organizational skills

Strong leadership skills

Excellent communication and interpersonal abilities

Proficiency in office software (e.g., Microsoft Office, legal case management systems)

Attention to detail and problem-solving skills

Protective’s targeted salary range for this position is $85,000 to $104,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.

This position also offers additional incentive opportunities [through an annual incentive based on individual and Company performance] OR [through cash compensation as part of a sales incentive plan (SIP).

#LI-EH1

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected] information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.