Manager, Leaves and Accommodations

See yourself at Twilio

Join the team as our next Manager, Leaves and Accommodations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This person will support the leave of absence, time-off and accommodation programs for over 3,000 employees in the US & Canada. The role will serve as a leave & time-off expert and point person in a fast paced and dynamic environment. The Global Leaves team partners closely with the North America Benefits team (within Global Benefits) who are responsible for all health, risk, retirement and well-being programs. 

This team (Global Benefits) ensures our benefit offerings provide support and meets the current and future needs of all Twilions. We are focused on scaling our capabilities to align with Twilio’s growth by ensuring we are operating efficiently and effectively. We prioritize delivering excellent customer service when employees interact with internal and external benefit team partners.

Responsibilities

In this role, you’ll:

• Design, develop & implement an evolved roadmap for absence and claims management, disability and accommodation programs that is legally compliant and aligned with the Company’s strategic goals.
• Establish strong partnerships and collaborate with teams across Twilio (e.g., HRBP’s, Payroll, Legal, Communications, People Technology, Facilities, Finance, Procurement etc.)
• Keep current knowledge of trends, best practices, regulatory changes, and new technologies in leaves & accommodation laws and practices 
• Has a thorough understanding of compliance and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies, communications, and practices to maintain compliance.
• Prepare and develop communication materials and information about leave programs, procedures, and changes.
• Serves as a subject matter expert with intricate knowledge of all applicable leave and accommodation laws and governing regulations, including FMLA, ADA, HIPAA, and State leave programs.
• Engages in the interactive accommodation process with employees, HR Business Partners, Managers and Legal Team to identify and assess options for providing reasonable accommodations in accordance with the ADA and other applicable laws pertaining to disabilities.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of experience in leave management and accommodation practices.
• In-depth knowledge of FMLA, ADA, and other leave laws, program management and compliance. 
• Experience in employee education/engagement, rolling out communications and enablement.
• Strong interpersonal skills and ability to maintain effective working relationships with internal & external partners.
• Strong technical aptitude, experience with HCM systems Workday preferred.

Desired:

• Bachelor’s Degree in a related field or equivalent experience.
• Experience in managing leave programs for large global organizations.
• Track record of successful partnership and management of external carriers such as TPA’s, internal and external legal counsel and other providers.
• Track record of monitoring and improving operations, decrease turnaround times, streamline work processes, and work collaboratively across internal teams to provide effective customer service to employees.
• Experience working remotely and for multinational companies.
• Ability to prioritize and maintain flexibility in a fast-paced, changing environment.
• Attention to detail, organizational, and project management skills.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $125,320 - $154,400

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 01/01/25 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].