Search the 62 jobs at Twilio

As a Voice Routing Analyst, you'll optimize voice routing operations for cost efficiency and service quality, monitor routing quality, analyze carrier invoices, collaborate with finance and engineering teams, and lead projects for process improvement in voice traffic management.

The Principal Machine Learning Engineer at Twilio will develop and deploy advanced machine learning models and AI applications, leveraging a solid background in data science. Responsibilities include collaborating across teams to refine models, utilizing a comprehensive technical stack, and working with enterprise data sources to drive innovation and efficiency for diverse customer needs.

The Director of Software Engineering at Twilio will lead the Billing Team to develop the next generation of Billing architecture focusing on scalability and operational efficiency. The role involves collaboration with product and engineering teams, enhancing customer experience, and mentoring engineering talent.

As a Demo Platform Engineer at Twilio, you will consolidate the demo platform, develop full stack demo environments, and ensure technical accuracy for users. Collaborating with architects, you will create intuitive and visually appealing demos, integrate them with APIs, and continually enhance the demo experience based on user feedback.

The Systems Contract Specialist manages contracts, vendor relations, and procurement processes for Twilio's Global Operations. Responsibilities include handling renewals, ensuring timely approvals, maintaining documentation, and cultivating vendor relationships. This role collaborates with multiple teams to ensure efficient contract execution and spend tracking.

The Staff Security Enablement Engineer at Twilio will develop and manage the Security Champions Program, create training materials, and foster a security-first culture among employees. They will collaborate with various teams to enhance security practices and improve the organization's security posture.

The Senior Program Manager will design and manage programs that support Twilio's Career Moves framework, focusing on internal mobility initiatives. Key responsibilities include collaborating with teams, developing project plans, implementing change management strategies, and reporting on program outcomes.

The Director of R&D Change Management Communications at Twilio will develop and execute communication strategies for R&D initiatives, focusing on executive messaging, change management, and internal audience engagement. The role requires strong writing and editing skills, effective stakeholder engagement, and the ability to manage multiple communications projects simultaneously.

As a Pricing Strategy Manager, you will develop pricing and packaging strategies to optimize Twilio's business performance, analyzing various data sources, and collaborating with product teams to support the company's monetization strategy.

The Staff Product Designer will lead the design efforts for Twilio's application experiences. Responsibilities include engaging with Services Teams, designing user-centered solutions, collaborating with multidisciplinary teams, and advocating for high-quality user experiences while managing customer needs effectively.

The Sales Development Representative will research and generate prospective customers, qualify leads, and break into new markets, supporting growth within Twilio. Responsibilities include building relationships through a multi-channel approach and working closely with Account Executives to achieve sales goals.

As a German Speaking Outbound Sales Development Representative at Twilio, you will engage with prospective customers to identify how Segment can bring them value through personalized outreach. You will be responsible for generating business opportunities, collaborating with Account Executives, and utilizing tools like Salesforce to manage workflows and forecasts.

As the New Business Account Executive, you will acquire and develop G2K Enterprise accounts, focusing on high-tech and retail sectors across APAC. Responsibilities include managing sales cycles, understanding customer needs, working with cross-functional teams, and maintaining an accurate sales pipeline using Salesforce.

As a New Business Account Executive, you will drive new customer acquisition, managing an analytical sales cycle for Twilio’s messaging, voice, and email solutions. Responsibilities include conducting prospecting, solution selling, and collaborating cross-functionally to design contracts while acting as a liaison for customer insights.

The Onboarding Operations Specialist will support customers by facilitating phone number operations, including porting numbers and managing inquiries. Responsibilities include resolving issues, logging customer interactions, learning processes, and troubleshooting. The role requires detail orientation and the ability to work in shifts.

As a Phone Number Operations Specialist I, you will support customers with porting their numbers to Twilio, procure short codes, and manage phone number requests. You will log customer interactions, resolve issues, and ensure efficient operations while prioritizing customer experience and working independently and with the team.

As a Principal Machine Learning Engineer at Twilio, you will lead advanced ML/AI research projects, create prototypes, and collaborate with teams to integrate AI models into existing systems, enhancing customer experiences.

The New Business Account Executive is responsible for acquiring new enterprise customers, driving sales processes, and managing contracts for high-value deals, with a focus on customer satisfaction and strong relationship management.

As a Mid-Market Account Executive at Twilio, you'll drive opportunities through the sales cycle, employ a value-oriented sales methodology, and develop new revenue opportunities across Mid-Market accounts. You will work with cross-functional teams and deliver compelling presentations to various stakeholders while managing your sales pipeline effectively.

The Principal, Machine Learning Engineer will lead the development of AI and ML solutions for Twilio’s next-gen communications platform, focusing on NLP and real-time decision-making models. Responsibilities include architecting and implementing scalable ML models, aligning AI initiatives with company goals, and providing thought leadership in AI technology.