Manager, Learner Services

What we do
Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40 million US residents who have "stopped out" and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 28,500 students and recaptured over $139 million in tuition for our university partners . Today we build regional marketplaces to connect the supply of educational opportunities with the demand for skilled and credentialed workforce professionals.
About the role
ReUp Education is seeking a Manager of Learner Services, Coaching Services to support our coaching services team to drive student engagement and retention. Leveraging a data-focused mindset and strong interpersonal skills, you will support a team of student coaches, identify pain points and inefficiencies in our coaching practices, and execute high quality service at a growing scale. Your efforts will enable us to achieve our ambitious goal of re-enrolling millions of college students and supporting them through to graduation.
This is a great opportunity to play a meaningful role as we tackle a huge problem that affects a largely underserved population. If you're interested in coaching, training and development, and thinking strategically on how to transform people's lives, come join us!
What you'll do

• Manage part of our Learner Services team (8-10 people), motivating them, managing performance expectations against goals, using data to inform decisions, and supporting their professional growth.
• Support Success Coach onboarding and training.
• Report to our Director of Learner Services with thoughtful and strategic input.
• Perform quality assurance reviews for their team in coaching and student interactions. Provide feedback for professional development and growth.
• Assess productivity, identify obstacles, and support Coaches on efficiency and effectiveness.
• Support systems implementation to collect and share coaching 'best practices' and insights steeped in our Coaching Model.
• Partner with marketing, product and data teams to better understand our universities and students to enhance and strengthen our support systems for students and coaches.
• Stay up-to-date on current technologies and trends in the higher education and coaching industry, including research-based interventions.
• Manage complex problems in a fast-paced, workforce-distributed environment.
• Limited travel (bi-annual retreats/annual LSLT strategy meetings)

Qualifications
Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor's degree in a related field.
• At least 5 years experience in coaching and developing individuals
• • At least 2 years experience managing a team of 3 or more a plus
• Higher ed and/or ed tech experience a big plus
• Familiarity with a CRM program (Salesforce preferred) and the Google Suite
• Ability to work remotely in a private and quiet working space. Working space at home with a secure network is required.
• A data-driven mindset that embraces the use of data to drive and support performance.
• Proven multitasking skills in a fast-paced environment.
• Highly organized with the ability to coordinate activities that drive goal attainment (OKRs).
• A high degree of initiative in resolving issues and developing process enhancements.
• You care about ReUp's mission and are committed to helping us open new opportunities to students.

What does success look like?

• A highly relational leader who knows how to motivate a diverse and inclusive team to achieve great results.
• A problem solver who is experienced in diagnosing performance challenges, devising solutions, and navigating ambiguity.
• An effective communicator who can compellingly articulate team goals and give high quality feedback.
• Impact-driven and deeply interested in helping students re-enroll into college and earn their degree.

Benefits

• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • Contribute up to $2000 to employee HSA/$3000 to employee + dependent HSA
  • PPO Buy-up plan available
  • FSA available
• Company paid short-term disability, long-term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
• 15 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed
• We provide your choice of a Mac or PC laptop

Location
ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed:AL, AZ, CA, FL, GA, IL, MA, MI, MO, NC, NH, NY, OH, OR, PA, SC, TN, TX, VA, WA and WI.
Company Culture
REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER
At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose , developing impactful solutions that inspire our partners, learners, and teams-always rooted in balance, authentic collaboration, and integrity. We are resilient by design , empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together , believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.
ReUp Education is an equal-opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
We are unable to offer visa sponsorship or work authorization transfers for this position. Applicants must have the legal right to work in the United States without the need for employer sponsorship
The pay range for this role is:
70,000 - 75,000 USD per year ( Remote - United States )