Manager, IT

Summary:

The Manager, IT will be tasked to develop, document and maintain on-going vision for the company's IT infrastructure. This role will facilitate the selection and implementation of the network, communication, and systems infrastructure to match the global needs of the company.  Additionally, this position will identify, develop, implement and maintain high level industry standard security practices and mentor team members on technologies, architecture, concepts and standards.

Essential Job Functions may include:

• Develop, document and maintain on-going vision for company's IT Infrastructure.

• Facilitate the selection and implementation of IT solutions to match the needs of the company.

• Identify, develop, implement and maintain high level industry standard security practices.

• Mentor team members on technologies, architecture, concepts and standards.

• Establish appropriate project and task management practices to ensure effective operations and delivery of desired results.

• Ensure appropriate solutions are in plans that address the desired level of redundancy, availability and recoverability.

• Ensure everyone is adhering to established standards and applying them correctly.

• Provide proposals for proper tools and environment selection.

• Identify, interact and provide high level of service with internal and external customer ensuring needs are being met.

• Expertly aware of industry trends and new solutions.

• Understand and plan for evolutionary paths, plan for new technology insertion.

• Manage risk identification and risk mitigation strategies associated with the architecture.

• Develop and document of policies, procedures, standards and guidelines.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience:

• High School Diploma, or equivalent.

• BS in Computer Science, or related field.

• Seven (7) years experience supporting routers, firewalls, layer 2 and layer 3 switches

• Seven (7) years experience with DNS, DHCP, domains and various IP based applications

• Six (6) years experience Windows/Unix server management experience

• Five (5) years experience managing Internet and Wide Area Networks

• Four (4) years experience with network, systems management monitoring tools

• Three (3) years experience with global network design and management

• Two (2) years experience with Citrix, VPN's, or other remote access applications

• Two (2) years experience with designing architecture in support of QA and other environments associated with SDLC

• Experience with eCommerce N-tier architecture a plus

• Experience with SQL Server a plus

Licensing/Certification/Registration:

This position does not require professional licensing, certification or registration.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Personal/Organizational Contacts:

Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs. Handles sensitive, complex, and/or confidential information.

Customer Service Relationships:

Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:

Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Independent Judgement/Problem Solving:

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Strategic issues are referred to supervisor.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.