Manager, IT Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As the Manager, IT Operations, you lead a team responsible for ensuring the stability, security, and efficiency of our IT infrastructure and support services. You oversee daily IT operations, manage key systems, and drive strategic initiatives to enhance technology performance and user experience. You collaborate cross-functionally to align IT solutions with business needs, implement best practices, and optimize operational processes. Your leadership ensures a seamless IT environment that empowers employees and supports company growth.
Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead and mentor a team of IT specialists, ensuring high-quality support and operational efficiency
• Participate in and manage an on-call rotation to provide off-hours support to our employees
• Oversee IT infrastructure, including networks, endpoint management, and cloud-based applications
• Develop and implement IT policies, security protocols, and operational procedures to maintain compliance and security
• Actively participate in and manage IT service desk operations, ensuring timely resolution of technical issues and high levels of employee satisfaction
• Collaborate with cross-functional teams to align IT strategies with business goals and support company-wide initiatives
• Optimize IT asset management, procurement, and lifecycle planning to maximize efficiency and cost-effectiveness
• Drive continuous improvement by identifying opportunities for automation, process enhancements, and emerging technologies
• Oversee IT vendor relationships, contract negotiations, and service agreements to ensure optimal performance and cost control
• Monitor IT system performance, analyze trends, and implement proactive measures to prevent disruptions
• Develop and manage IT budgets, ensuring resource allocation aligns with business priorities and operational needs

Qualifications:

• 6+ years of experience in IT operations, system administration, or IT support, with 3+ years in a leadership role
• Strong technical expertise in IT infrastructure, networking, security, and cloud-based applications (i.e., Google Workspace, Slack, Zoom, VPNs)
• Knowledge of Okta administration and troubleshooting required
• Familiarity with macOS and Windows in an enterprise environment
• Experience managing IT service desk operations, system monitoring, and IT asset management
• Knowledge of IT security best practices, compliance standards, and risk management strategies
• Ability to develop and manage IT budgets, vendor relationships, and service contracts
• Ability to work a hybrid schedule and work several days per week in our Denver office (located in RiNo)

What will help you succeed:

• Strong leadership skills with the ability to develop, mentor, and motivate a high-performing IT team
• Excellent problem-solving and decision-making abilities to address complex IT challenges
• A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment
• Effective communication and collaboration skills to work with both technical and non-technical stakeholders
• Ability to manage multiple projects, prioritize tasks, and deliver results in a fast-paced environment
• Passion for technology and continuous improvement, with a strategic mindset for driving IT innovation

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $100,000-$125,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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