Manager, IT Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$108,750 - $159,500

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

The Manager, IT Operations is the IT technical support lead in a designated location, responsible for providing onsite technical support, end user training and systems administration.

This individual will respond to a variety of technical support issues, provide IT orientation for new hires and is an expert in the IT systems used in the designated location. This position will work independently, determining the priority of support issues and projects each day, while regularly interacting with all business areas as well as other members of the IT Team.

Responsibilities:

·         Diagnose the cause of technical problems in a complex environment and provide effective solutions quickly.

·         Gain and maintain expertise in all company and locally used IT systems and procedures.

·         Coordinate all local IT operations including new user onboarding, terminations, PC upgrades and network maintenance.

·         Train helpdesk team, end users and IT staff on IT systems and procedure

·         Setup new laptops, phones, and other IT equipment

·         Partner with other IT Operations team members on joint projects and tasks

·         Provide ongoing and weekly updates on all tasks, projects and support issues to Senior Management within IT as needed.

Basic Requirements:

·         Either a BS degree in relevant discipline (Software Engineering, Computer Engineering, etc.) or at least 1 major industry certification (Microsoft, A+, Network+, Cisco etc.) preferred.

·         A minimum of 5 years’ experience working in a NOC, helpdesk team or onsite IT support.

·         Demonstrated ability to work well with other accomplished professionals within and across functions/teams. Willing collaborator.

·         Strong written and oral communication skills.

·         Ability to multi-task and shift priorities rapidly to meet tight deadlines.

·         Excellent written and verbal communicator.

Additional Preferences:

·         Experience working in Life Sciences preferred.

·         Strong background and knowledge of Linux OS (RHEL/Ubuntu) & Win OS (Server, 10/11).

·         Previous experience with Slurm cluster job management system.

·         Previous experience with parallel filesystems (LustreFS, BeeGFS).

·         Previous experience with Scientific applications in a Linux cluster environment (Schrodinger suite, CryoSparc, Relion, coot, weasel, orca, chimera/X).

·         Strong background and knowledge of networking and hypervisors.

Additional Information:

Physical Demands/Travel:

The physical demands of this job are consistent with light office duties. Requires ability to lift up to 25 lbs.

 The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment:

This position’s work environment is in an office environment.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly