Manager, Invoicing Operations

The Manager of Invoicing Operations will oversee the team responsible for generating and managing high-volume client invoices, ensuring accuracy, timeliness, and alignment with contract terms. This role requires a hands-on approach to overseeing the invoicing cycle, auditing processes, and driving continuous improvements in a fast-paced environment. You will focus on enhancing efficiency and organization across the team to optimize both people and processes, ensuring they are more effective. Additionally, you will drive continuous growth and development initiatives to expand and strengthen the team, working closely with cross-functional teams such as Sales, Client Operations, and Finance to ensure invoicing operations support organizational goals and client expectations.
What you'll be doing:

• Oversee the daily operations of the Invoicing Operations team, ensuring accurate and timely invoice generation for clients while providing day-to-day tactical support as needed.
• Manage invoicing cycles and ensure invoices align with contract terms, pricing agreements, and client requirements.
• Implement process improvements to streamline invoicing operations, improve accuracy, and reduce errors.
• Act as an escalation point for complex invoicing issues, discrepancies, and client disputes.
• Collaborate with cross-functional teams to resolve invoicing-related inquiries and maintain accurate billing records.
• Ensure compliance with company policies, accounting standards, and client contract obligations.
• Support internal audits, provide necessary documentation, and resolve issues related to billing accuracy.
• Generate reports on invoicing accuracy, volume, aging, and performance metrics to present to senior leadership.
• Help improve Workrise's working capital cycle by addressing any issues across the payment and invoicing lifecycle, including data integrity, process improvement and dispute resolution.

Experience and Education Requirements:

• Bachelor's degree in Finance, Business Administration, or equivalent work experience.
• 3+ years of experience in invoicing, accounting, or financial operations.
• Hands-on experience submitting invoices into third-party systems such as OpenInvoice, Cortex, ARIBA, Fieldglass, or Pro-Unlimited/Wand.
• Proficient in NetSuite or a comparable ERP system.
• Solid knowledge of Generally Accepted Accounting Principles (GAAP).
• Exceptional verbal and written communication skills, with the ability to clearly present complex information to diverse audiences.
• Advanced proficiency in Microsoft Excel and G-Suite applications.
• Demonstrated problem-solving skills with a proactive, solutions-oriented mindset.
• Proven ability to analyze data, interpret findings, and communicate actionable insights to stakeholders.
• Exceptional attention to detail and a commitment to executional excellence.
• Strong prioritization skills with the ability to manage competing deadlines and adjust to shifting priorities in a high-volume environment.
• Ability to remain calm under pressure while managing large volumes of transactions accurately and efficiently.
• Customer-centric mindset with strong interpersonal skills to build collaborative relationships with clients and internal partners.
• Team player with a willingness to step in and support the team as needed.
• Proven experience leading and developing a team, including coaching, mentoring, workload management, and performance oversight.
• Experience identifying operational inefficiencies and driving process improvements, automation initiatives, or system enhancements.

Additional experience preferred, but not required:

• Experience working in a fast-paced, high-growth, and frequently changing environment.
• Experience supporting operational or system transitions during mergers and acquisitions (M&A).
• Experience with international billing processes, including tax considerations, currency conversion, and compliance with non-U.S. regulations.
• Prior experience in the energy, staffing, or technology industries (customize based on your field).
• Familiarity with AI, machine learning (ML), or Robotic Process Automation (RPA) tools used in financial operations.
• Knowledge of change management principles and experience leading teams through process or system transitions.
• Bilingual, with Spanish proficiency preferred.
• Master's degree in Business Administration, Finance, or a related field.

Essential Job Functions:

• Regular, on-time attendance
• Ability to travel 10% of the time
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods