Manager - Investor Services

Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

Job Description

To provide professional fund administration services to a varied portfolio of clients for which Ocorian provides services. To assist Directors with the management of the fund administration team and at all times to comply with the Policies and Procedures of Ocorian.

Main Responsibilities

• To administer a portfolio of funds and other entities including more complex, demanding and/or high risk cases and ensure all activities fall within the guidelines/stipulations of the statutory or governing documents.
• To ensure the tax status of entities is observed, assisting with the timely completion of tax returns and the payment of any notified tax liability.
• To deal with incoming correspondence expeditiously.  Reference should be made to the relevant supervisor if the demands of the correspondence exceed capabilities.
• To prepare detailed attendance notes of any telephone communication and circulate to relevant members of staff.
• To prepare minutes and other meeting documents.
• To take responsibility for being the immediate point of contact in client relationships.
• To oversee the maintenance of the accounting records and preparation of annual accounts where this forms part of the services provided by Ocorian, where appropriate, through effective liaison with the Client Accounting Solutions team.
• To manage team utilisation, the billing process, reviewing billing proformas/draft invoices where appropriate, at established frequencies and to discuss these with the Director prior to processing.
• To ensure that database records are input on formation/establishment (including any statutory registers or other records) and updated when circumstances change.
• To monitor the aged debt position of matters under administration and to liaise with the Accounts Department and Directors to ensure that a tight control is maintained over the value and length of aged debts.
• To undertake periodic reviews of clients' matters in accordance with the timetable set by the Director.
• To ensure that during periods of absence from the office, the relevant Director and colleagues are informed and fully briefed of any anticipated client related matters which may arise during the period of absence. In the event that colleagues are absent from the office to undertake administration of matters allocated to colleagues as required, to ensure the needs of the client are met.
• To take an active role in projects to enhance client delivery and increased efficiency of the business.
• Escalating any issues/risks arising promptly to the Directors where appropriate.
• To maintain a good understanding of local Regulatory requirements.
• To act as an authorised signatory in accordance with the Ocorian's Policy & Procedures.
• Carry out any function/activity required by the Management team or Directors from time to time.
• Overseeing the work of administrators, checking and controlling the workloads, carrying out monthly tray reviews, overseeing the completion of periodic reviews, book-keeping and accounts preparation, minute preparation, billing, fee collection and aged debt, dealing with inward and outward mail and generally ensure a positive and expeditious approach to client affairs, always ensuring that Ocorian's Policy and Procedures are adhered to.
• Being aware of risk exposure and ensuring Risk/Review procedures are followed at all times, being aware of the need for professional advice and have a good understanding of local Regulatory matters.  Escalating any issues arising promptly to other members of the management team including Directors where appropriate.
• Various aspects of team management, to include involvement in the annual staff appraisal process as appropriate, holiday management, personal and professional development of team members, training and motivation.

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Qualifications

• Ideally the post holder will have completed a professional/relevant qualification to Diploma Level (e.g. ICSA/STEP).
• Ideally a minimum of 7 years relevant funds/trust and company administration experience.
• As a result of study and experience possess a comprehensive understanding and strong technical knowledge of funds/trust administration, Jersey Company Law and the tax implications of various structures.
• Some supervisory experience, although support and training will be provided to develop the required skills.
• Strong IT skills.

Competencies

• Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels.
• Ability to work under pressure and meet deadlines.
• A solution driven attitude to problems.
• Ability to work using own initiative and make decisions within corporate policies.
• Strong time management and organisational skills.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status