Manager, Implementation

Hireology's technology empowers businesses to build great teams. Over the last 15 years, we've grown from a startup to a market-leading organization with over 160 team members, and we've created an award-winning culture that makes this company an amazing place to work.
It's with that in mind that Hireology is looking to add a Manager, Implementation to our Customer Success Management team. The Manager, Implementation is an essential role within the Customer Success team and provides leadership for a team of Implementation Managers who are focused on building and executing training and configuration plans for Hireology's newest customers, ensuring customer adoption and usage of Hireology leads to renewals and customer satisfaction.
Working closely with our Sales and Customer Success teams, this individual will need to operate with a high level of collaboration and empathy, with a solutions-oriented mindset.
As the Manager, Implementation you'll be responsible for:

• Coaching, mentoring, and training a team who play an integral role in ensuring high customer adoption.
• Tracking team KPIs to provide transparency into the team's success, and identify initiatives to address areas of opportunity for improvement both at the team and individual level.
• Tackling and solving escalated customer issues; you will be the senior face of the company for your team.
• Creating and executing strategic visions for our Implementation team.
• Leading regular team meetings, fostering team discussion and sharing; ensuring the team is informed of process changes, product updates, and best practices.
• Identifying skill development areas for each team member and building customized coaching strategies to ensure team members are constantly developing and improving in their roles.
• Facilitating the recruiting, training, and onboarding of new team members.
• Embodying and promoting our corporate culture: Drive initiatives and programs to align and support a positive, diverse and inclusive corporate culture. Oversee internal company communications in support of a transparent and inclusive work environment.

So what kind of person are we looking for in this role? We have a unique culture here at Hireology, and the person who will be successful in this role will be:

• Strong, Transparent Leader - we need you to lead the team with a focus on doing what's best, not what's easiest. We need someone who can elevate every team member's performance in his/her role.
• Creative and Curious - we value individuals who don't just want to know answers but who want to know why we're asking the question in the first place. We need leaders who can get to the core of problems/opportunity areas and creatively find ways to improve our business.
• Metrics Driven - we're passionate about data and trends and managing to key performance indicators. We want you to be as passionate about our bottoms-up approach to managing the business.
• Speedy - we move fast here at Hireology and we want someone with an analytical mindset, but who also can move fast to drive results.
• An Excellent Communicator - you need to be able to tell Hireology's story in all types of arenas and audiences. You need to be able to clearly communicate your point-of-view in both one-on-one and group settings.
• Person of Integrity - not negotiable in this role or any at Hireology. You must have the highest level of integrity and discretion.

Okay, we've laid out what the job is - now are you qualified? Below are the minimum qualifications we're looking for in a Manager, Implementation candidate.

• 5+ years in B2B account management or implementation management in a SaaS environment,
• Experience managing a customer success, account management or implementation team
• Bachelor's Degree preferred
• Must be able to thrive in a growing and ever-changing start-up environment
• Excellent presentation and communication skills
• Superior customer service skills - the ability to be empathetic, compassionate, responsive, resourceful and solution-oriented
• Must be detail-oriented, with strong time management skills

So what can you expect after you apply? You will:

• Take a brief true/false survey. Be sure to check your email after submitting your application.
• Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.
• Meet with members of our Customer Success Management Team.
• Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
• Speak with a member of our Leadership team. If you have made it this far, just be yourself, and everything will be fine.

A few benefits of working at Hireology:

• Unlimited paid time off / mental health days
• Health, Dental, Vision insurance coverage from day one
• 401(k) with company match
• Hybrid office downtown Chicago
• Award-winning culture
• External learning budget

Compensation:

• Based on experience:$100,000- $110,000 plus bonus

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law. All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.