Manager III Demand Systems

Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Services (5120812)
ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
The Demand Systems Manager will lead the Super User group to ensure that Forecasting and Replenishment tools and processes are aligned with both Brand and Company strategies, fostering consistency across the organization to maximize performance and optimize efficiency. This position entails direct management of the relationship with our software provider, Relex, overseeing product workflows to enhance user experience and increase automation rates throughout the network. The Demand Systems Manager will frequently collaborate with Senior Retail, Supply Chain, and CMP leadership, providing data-driven recommendations to continually enhance business outcomes. Additionally, this role will be responsible for financial budgeting and planning for system enhancements in close partnership with Finance and IT senior leadership.
***Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME
Essential Job Functions:

• Team Leadership & Management:
  
  • Lead a team of system owners, experts, and resources to manage and leverage demand planning capabilities within the F&R System for all Ahold Delhaize US entities.
  • Coach, develop, and mentor the Super User team to enhance collaboration with business partners addressing complex needs and shifting demands.
  • Recruit, motivate, and direct staff, maximizing contributions and professional growth to achieve business goals.
• System Oversight & Improvement:
  
  • Drive system testing, maintenance, workflows, enhancements, and developments through the Super User team to ensure alignment with inventory strategy across Supply Chain and Brands.
  • Serve as the primary consultant for In Stock leads, Control Tower leadership, and other senior stakeholders on system performance, user experience, and complex problem resolution.
  • Drive a culture of continuous improvement, communicating the team's effectiveness in achieving key performance indicators to senior management.
• Strategic Planning & Communication:
  
  • Build and execute strategies for system rollouts, communications, and training in partnership with stakeholders.
  • Develop presentations to communicate meaningful results, trends, and insights regarding Relex system performance.
• Cross-Functional Partnership & Project Guidance:
  
  • Guide strategic projects and partner in cross-functional initiatives as a subject matter expert in the F&R system.
  • Drive the product development roadmap with software providers and influence internal IT development to align with system priorities and enhancements.
• Data-Driven Insights & Recommendations:
  
  • Translate user performance data into actionable insights for senior leaders, promoting effective exception-based management and system automations.
• Business Continuity & Support:
  
  • Coordinate brand interactions related to disaster response, store openings and closings, and provide 24-hour support for IT incidents requiring business representation.
• Accountability & Collaboration:
  
  • Manage Super Users' knowledge of the impact of decisions on overall supply chain operations and costs.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

• Education & Experience:
  
  • Bachelor's Degree in business, economics, engineering, math, statistics, or similar field required.
  • Master's Degree preferred.
  • 7-10 years of relevant experience required.

• Leadership & Collaboration:
  
  • Previous team and project leadership experience preferred.
  • Supervisory and leadership skills, demonstrating "leading others" behaviors.
  • Highly collaborative with proven experience in partnership, influence, and negotiation.
  • Strong oral and written communication skills, including executive-level presentation capabilities.
• Technical Expertise:
  
  • Strong knowledge of Relex and seasoned understanding of industry practices, particularly in grocery retail supply chains.
  • Proficient in Six-Sigma Process Improvement Methodology and expert in statistical methodologies.
  • In-depth knowledge of industry forecasting and replenishment processes and methods.
  • Familiarity with cloud-based systems and ERP integration; competence in software development and SQL coding.
• Strategic Planning & Analysis:
  
  • Ability to strategically plan business initiatives and lead multiple projects simultaneously.
  • Strong financial, analytical, and strategic planning skills.
  • Ability to analyze and solve complex problems, distilling complicated data into actionable recommendations.
  • Customer focus and the ability to adapt quickly in uncertain or ambiguous situations.
• Innovation & Change Management:
  
  • Ability to challenge conventional thinking for innovative solutions.
  • Demonstrates personal acceptance of change and aptitude for driving change.
  • Takes initiative and is self-motivated, with strong attention to detail and solutions orientation.
• Travel Requirements:
  
  • Willingness to travel up to 25%.
• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment

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At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at [email protected] .
For more information, visit www.adusa.com .
Job Requisition: 413467_external_USA-ME-Scarborough