Manager II, Country IT (VN)

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know our Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences. We seek individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role
Primary IT contact within the country for all IT-related support including but not limited to operational, application, office builds, service delivery, and escalations.

The Day-to-Day Activities

• Plan, organize, control, and evaluate IT operations, prioritize, and ensure compliance with internal service level agreements (SLAs).
• Work with other teams to design, develop, implement, and coordinate systems, services, policies, and procedures.
• Ensure the security of data, network access, and infrastructure systems.
• Identify areas of improvement to implement/propose solutions to improve user experience and refine system functionality.
• Provide ground leadership and manage staff (internal & external) by recruiting, training, and coaching employees, communicating job expectations and appraising their performance, assist in building talent development road maps for the team.
• Monitor the workload of team members and provide regular updates to management on trends.
• Audit systems, processes and assess their outcomes, and perform quality control to check on cost/performance objectives.
• Assess vendors' capabilities, monitor vendors' performance, and provide recommendations.
• Corporate device life cycle management and ensuring inventory accuracy.
• Participate in Country IT budget planning, control, and management.
• Support and collaborate in initiatives, projects, and audits.
• Learn, live, and coach Grab’s V.M.P (Vision. Mission. Principles), lead changes by bringing clarity, energy, and delivering success

Qualifications

The Must-Haves

• Minimum 5 years experience as IT Operations manager.
• Experienced in managing IT infrastructure-related projects, such as network upgrades, and office expansions and relocations.
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
• Team and resource management experience in a fast-paced environment.
• Experience in an MNC-level End User Computing function.
• Support experience with various operating systems (Mac, Windows, Linux, Android, iOS).
• Hands-on experience in procurement, vendor management, and budget control.
• Hands-on experience in deploying and supporting desktops, laptops, video conferencing, and networking devices.
• Hands-on experience in data analytics and dashboard implementation.
• ITIL certification or experience preferred.

The Nice-to-Haves

• Methodical and disciplined approach to problem-solving.
• Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.
• Excellent oral and written communication.
• Willing to learn new technologies and systems quickly, and adapt to a very fast-paced, fast-changing environment.
• Attention to detail.
• Good technical aptitude including excellent troubleshooting skills.
• A self-starter attitude, with an ability to tackle complex issues independently.
• Willingness to work outside of normal business hours to handle urgent business requirements (e.g. service interruptions, deadlines).

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.