Manager, Human Resources

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

As a Manager, Human Resources at Comcast Business, you will serve as a trusted advisor to leadership and employees, aligning HR strategies with business objectives to foster a high-performance culture. You’ll lead initiatives across talent acquisition, employee engagement, compliance, and organizational development while managing a team of employees which may include exempt and non-exempt employees. Serves as a subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in the development and meeting of department budgets.

Job Description

Core Responsibilities

Strategic Partnership & Employee Relations

• Provide expert guidance to managers on HR policies, performance management, and conflict resolution 

• Oversee complex employee relations issues, including investigations, corrective actions, and grievance resolution 

• Design leadership training programs to strengthen managerial capabilities 

Talent & Compliance Leadership

• Partner with Talent Acquisition to attract top talent aligned with Comcast Business goals 

• Ensure compliance with federal/state regulations (EEO, ADA, FMLA) and audit readiness 

• Administer compensation programs using market benchmarking and job analysis 

Operational Excellence

• Develop metrics-driven HR processes to optimize workforce planning 

• Manage departmental budgets with cost-effective solutions 

• Lead cross-functional initiatives to support business transformations 

Team Management

• Mentor HR staff through coaching and professional development plans 

• Implement technology solutions (HRIS/ATS) to streamline operations 

Requirements

Education & Experience 

• Bachelor’s degree in HR Management, Business Administration, or related field 

• 5+ years HR related experience

• SHRM-CP/SCP or PHR/SPHR certification preferred 

Technical Skills

• Expertise in HRIS platforms (Workday) 

• Advanced proficiency in MS Office

Work Model

• 4 days/week in-office

• Occasional evening/weekend work during critical initiatives 

Leadership Competencies

• Proven ability to influence C-suite stakeholders 

• Data-driven decision-making with strong analytical skills 

• Conflict resolution expertise and emotional intelligence 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Employee Engagement, Human Resources (HR), Performance Management (PM), Stakeholder Management, Taking Initiative

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.