Manager - Group Operations (Business IT Support)

Posted 6 Days Ago
Be an Early Applicant
Tower, MI
Entry level
Fintech • Payments • Financial Services
The Role
The Manager of Group Operations will analyze user requirements, oversee User Acceptance Testing for banking applications, ensure compliance with support service levels, prepare documentation, and coordinate testing activities, particularly for Deposits and Safe Deposit Box applications.
Summary Generated by Built In

If you are looking to excel and make a difference, take a closer look at us…

Functional

  • Analyze and work with IT and Business Units to ensure completeness and feasibility of user requirements
  • Review and monitor User Acceptance test and related tests for Deposits and Safe Deposit Box applications are according to User Requirement Specifications (URS), schedule and quality objectives
  • Ensure first level support is within the service level
  • Responsible for Deposits and Safe Deposit Box user parameters setup/maintenance
  • Primary support for Deposits (CA, SA and FD) and Safe Deposit Box (SDB) applications
  • Coordinate with users and IT to ensure that testing and related activities are  ready and according to schedule

Managerial

  • Prepare test plan and perform UAT for Deposits and Safe Deposit Box applications
  • Update documentation including the User’s Manuals for users’ and team reference for Deposits and Safe Deposit Box applications
  • Follow-up on support logs for Deposits and Safe Deposit Box applications till resolution 

Education/Qualification

  • SPM / STPM / ‘A’ levels or equivalent
  • Relevant Diploma / Degree in Banking / Accounting / Business Information Systems etc

Experience

  • Work in financial institution especially in credit or branch operations
  • User acceptance testing and planning.
  • Project planning and execution
  • Knowledge of Microsoft Office and Google Workspace. AS400 Query utility.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Top Skills

As400
The Company
Kuala Lumpur, Wilayah Persekutuan
6,612 Employees
On-site Workplace
Year Founded: 1905

What We Do

Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.

With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.

Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services

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