Contract Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of a Contract Manager to Coupa:

The Contracts Specialist/Manager will be a part of the North American commercial legal team (under the broader global Coupa Legal team), and will report to the lead Contract Manager. The successful applicant can primarily work remotely from their home office in the United States, and will have a breadth of responsibility as detailed below.

What You'll Do:

• Playing a lead role in the preparation, review, and/or negotiation of a variety of commercial documents, contracts, and agreements, including without limitation: Master Subscription Agreements, privacy exhibits, existing customer contract amendments, professional services supplements, Non-Disclosure Agreements, and product specific schedules referenced in an Order Form
• Supporting the Deal Desk team and others with legal or quasi-legal escalations regarding Order Forms and/or product specific schedules
• Supporting the SOW Desk team and others with legal or quasi-legal escalations regarding Statements of Work
• Supporting corporate objectives around the conversion of legacy and old MSAs to the current Coupa MSA
• Playing an active role in the daily monitoring and triaging of Service Desk tickets
• Interfacing with customers and internal stakeholders to negotiate and develop contractual documents on an “as needed” basis, including, by way of example, divesture letter agreements, collection letter templates and various other documents
• Independently evaluating contractual risk and standards and escalating potential exposures or contractual points to the supporting manager or other appropriate internal stakeholders
• Collaborating with legal and other internal stakeholders to develop contract management benchmarks, guidelines, and playbooks to strive for excellence and efficiency
• Resolving customer success issues through interaction with a customer’s representatives and internal teams
• Supporting the global legal team as needed on additional miscellaneous items

What You Will Bring to Coupa:

• Bachelor’s Degree (or equivalent) in a relevant area of study and at least three years’ experience as an attorney, contract manager/administrator/specialist, or paralegal. Prior experience must be in an area of commercial and/or software contract transactions
• Excellent organizational skills and the ability to multi-task
• Prior experience in interfacing with legal clients and/or commercial customers and internal executives/leaders. Excellent interpersonal skills are a must
• Self-starter with a desire to learn and a bias for action to work independently in a high-volume and fast paced environment.
• A commitment to excellence and to ensuring the success of Coupa’s customers
• A desire to build relationships within the Legal Department and across other Coupa departments
• Integrity, a commitment to confidentiality, and the ability to handle privileged, secret, and sensitive information and documentation in an appropriate and professional manner
• Prior experience with Software-as-a-Service contracts, data privacy and/or SaaS security matters is preferred
• Prior experience or willingness to pitch in where and as needed, including on global contract negotiations and issues in multiple global jurisdictions (including U.S., CALA, EMEA, and APAC)
• Willingness to work off hours as needed to support deals and internal clients
• Travel: approximately 5%

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.