Manager, Field Solutions Engineering

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As Solutions Engineering Manager, you mentor, lead and strengthen a team of sales engineers in your region. You partner closely with the area Sales Directors to strategize on accounts, brainstorm creative solutions and help architect a long-term vision for our customers. You are a critical liaison between our customers, our partners and our Product and Engineering teams - providing critical feedback and working on internal projects to deepen our competitive advantage. You are a former (or current) top performer with a consistent track record of mentoring and growing talent in solutions engineering.  

This role will lead a team in the West region and work with our Mid-Market and Enterprise accounts to retain and expand their Box footprint. 

WHAT YOU’LL DO

• Recruit, mentor, and develop the enterprise solutions engineering team 

• Refine and scale the core solutions engineering processes such as discovery, ideation, technical qualification and proof-of-concept

• Work with solution engineers to design, create and present business solutions to prospective clients

• Manage and drive the technical win to reach the team target

• Participate in the execution of team and cross-functional initiatives set by senior leadership

• Influence strategic account plans for larger clients

• Provide advice and response strategy for RFPs; present recommendations and associated benefits 

• Promote products and Box solutions at regional conferences, forums, and seminars

• Participate in regional industry events/organizations to share your point of view

• Collaborate with internal cross functional teams to ensure customer satisfaction and long-term success 

• Provide critical feedback to product and engineering teams

• Travel up to 20% to engage with customers and work with team-members

WHO YOU ARE

• 4-year degree or equivalent work experience required

• Natural curiosity, and desire to solve problems

• 5+ years of experience in solutions engineering or solution consulting; prior experience in managing a solutions engineering team is desired

• Demonstrated success working with Fortune 1000 customers

• Stellar interpersonal and customer relationship skills

• Extraordinary presentation skills, with the ability to establish trust across a range of technical and non-technical audiences

• Ability to influence technical decision makers and executives

• Ability to work as part of a team - hungry, humble, and smart

• History of overachievement of quota in previous roles

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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