Our Opportunity:
This is an exciting opportunity for an experienced claims professional to gain diversity in their career across US & Canada handling a variety of sophisticated claim issues! As a Workers' Compensation Manager, you will be exposed to innovative issues with the opportunity to develop creative paths for claim resolution. Our entrepreneurial culture champions an environment of open feedback and improvement that empowers our Team Members to make the best decisions for our internal customers and Chewy. If you're ready to reimagine industry norms and have the skills, experience, drive, as well as a strong team mentality. In this capacity, you will lead TPA relationships, work to drive down costs as well as handle cases for Chewy fulfillment, pharmacy, studio, transportation, Chewy Vet Care and Customer Service centers. A successful candidate will display an ongoing commitment to learning and self-improvement; desiring and trying to thoroughly understand Chewy and acquire new knowledge or skills for work.
Responsibilities:
- Oversee workers' compensation claims processes and procedures to ensure they are within the network standard.
- Primary point of contact and resource for employees, management team, insurance carriers, attorneys, Third Party Administrator (TPA) and medical providers on company workers' compensation policy, procedures, and regulations.
- May coordinate or assist with safety programs focused on injury prevention.
- Facilitate accommodations for Team Members requiring light duty job paths with site leadership.
- Partner with TPA account manager scheduling quarterly audit of workers' compensation claims.
- Develop, recommend, and implement training and education programs.
- Work with the management teams to innovate current processes and find program improvement opportunities.
- Lead and monitor WC programs, as assigned.
- Initiate claims status discussions with TPA to discuss claim handling improvements and/or expedite resolution.
- Maintain a daily/weekly/monthly/quarterly standard of work.
- Assist in the development and management of company Workers' Compensation policies, claims, vendor relationships, and return to work programs.
- Assist in preparing special claims servicing instructions focusing on specific needs and taking into consideration the structure of Chewy's WC programs.
- Analysis of the Workers Compensation historical loss data to assist with management of Workers Compensation process.
- Oversee the day-to-day operations regarding management of the Chewy's Workers' Compensation claims program including handling internal and external contracts (TPA, Counsel, medical providers, etc.)
- Provide strategic direction and recommendation to leadership about WC policy and procedures to improve performance and mitigate severity and frequency of losses.
- Develop, recommend, and implement workers' compensation policies and procedures that mitigate claims and premium costs.
- Conduct training on workers' compensation standard methodology and company procedures.
- Maintain communication with the injured worker while supervising their recovery progress.
- Oversee and ensure an efficient records maintenance system for workers' compensation claims and related information, data, and activities in collaboration with the TPA.
- Work with HR to process and track leaves/FMLA and assist in their return to work.
- Working with Safety, Operations and HR to transition injured workers into light duty return to work options.
Qualifications
- Bachelor's Degree
- 10+ years' experience in workers' compensation claims management. Expert level knowledge in coverage and claim evaluation.
- Thrives working in a high pace environment.
- Project Management skills including the ability to develop and execute robust project plans/programs.
- Results oriented with strong internal customer service emphasis and focus.
- Advanced training, certification, or education in claims management.
- Strong understanding of state and federal employment law as it relates to workers' compensation, FMLA and, ADA.
- Excellent organizational and analytical skills.
- Strong ability to multi-task efficiently and effectively to meet given time parameters.
- Collaborative teammate, dedicated to achieving department and company objectives.
- Strong interpersonal skills with a focus on communication and problem resolution.
- Strong work ethic, reliable, self-motivated with a positive demeanor.
- Competent in computer programs/skills: MS Office Suite (Word, Excel, Access, Outlook), Smart Sheet, Intelex, and general internet applications.
- Must be willing to work occasional uncommon hours, including some evenings, weekends, and holidays and answer calls after hours.
- Travel requirement is less than 20%
Does this sound like you? We would love for you to apply!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
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We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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