Manager, Engineering - Omnichannel Messaging

Posted 7 Days Ago
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14 Locations
Remote
Hybrid
Senior level
Artificial Intelligence • Marketing Tech • Software
The Role
Lead engineering efforts to extend AI-powered decisioning into various messaging channels while mentoring a talented team and ensuring high scalability and performance standards.
Summary Generated by Built In

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

Are you ready to lead the engineering efforts that will extend Movable Ink's AI-powered decisioning capabilities into SMS, push notifications, in-app messaging, and social media channels? This role is at the forefront of building the future of omnichannel marketing, empowering brands to deliver intelligent, personalized campaigns across multiple platforms. As the leader of this team, you’ll shape cutting-edge solutions, collaborate with cross-functional teams, and build systems that make a real impact—all while working with some of the most talented engineers in the industry.


Responsibilities:

  • Oversee the extension of email content library and campaign workflows to support additional channels like SMS/MMS/RCS, push notifications, in-app messaging, and social media
  • Extend AI-/ML-based content decisioning, send time optimization, and frequency management across all supported channels
  • Modify and expand in-platform analytics and instrumentation to accommodate omnichannel marketing, providing customers with unified, actionable insights across all messaging channels
  • Lead the recruitment, development, and mentorship of an engineering team capable of executing on these objectives
  • Ensure the platform continues to meet high standards of scalability, performance, and reliability
  • Mentor and guide the engineering team, fostering growth in technical expertise and aligning team goals with high-impact projects; collaborate with other managers and teams to align efforts


Qualifications:

  • Lead, motivate, and mentor a team; balance high expectations with support and empathy
  • Effectively lead team meetings and presentations that showcase deliverables to the organization
  • Identify and resolve problems quickly and adept at identifying root causes and troubleshooting data accuracy
  • Exemplary software development practices; clear, readable, and obvious code using language-specific idiomatic patterns, thoughtful code reviews, and appropriately thorough testing
  • Strong technical skills in web application development (we use Python Django, GraphQL, React/TypeScript) and building scalable, user-friendly interfaces, interface design and inter-service communication (Protocol Buffers and gRPC), cloud platforms (Google Cloud Platform), containerization (Kubernetes), deployment practices, and mobile application development frameworks (React Native, Flutter, or native iOS/Android). 
  • Navigate and resolve disputes within the team and possess other negotiation and conflict resolution skills
  • Be adaptable and focus on iterative improvement–both in product and process–to help the team stay responsive to new requirements
  • Collaborate well with various teams, including shared execution with other product and engineering teams, as well on new product delivery with cross-functional teams (Product Enablement, Solutions, and Client Experience)


The base pay range for this position is $195,000-$235,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

Top Skills

Google Cloud Platform
GraphQL
Kubernetes
Python Django
React
Typescript

What the Team is Saying

Associate Director, Client Experience
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The Company
HQ: New York, NY
625 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Movable Ink helps businesses earn attention in a world where time is precious and creativity is power by activating any data into personalized content in any customer engagement. The world's most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 550 employees serve its global client base from operations throughout North America, Central America, the United Kingdom, Europe, Australia, and Japan.

Learn more at movableink.com

Why Work With Us

Look closely at any Inker and you will find that our values remain heartfelt and timeless. We seek out knowledge and cultivate our intuition. We understand that communication starts by listening, understanding, and caring about others' success. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.

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Movable Ink Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQNew York, NY
Chicago, IL
London, GB
Munich, DE
San Francisco, CA
Toronto, Ontario
Waltham, MA
Learn more

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