Manager, Enablement

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. 

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Role

At Deputy, we're passionate about empowering businesses to build thriving workplaces. We're seeking a dynamic and experienced Manager of Enablement to join our team and play a pivotal role in driving commercial excellence.

As a Manager of our Enablement team, you'll be responsible for leading and developing a team of enablement professionals, while also actively contributing to the design and delivery of comprehensive training programs, resources, and tools that equip our entire Commercial organization – including Sales, Customer Success, Technical Support, and Delivery Services – with the knowledge and skills they need to succeed. You'll work closely with leaders across these functions, as well as product marketing and other teams, to ensure alignment and drive continuous improvement.

Responsibilities

• Lead and mentor a team: Manage, coach, and develop a team of enablement professionals, fostering a collaborative and high-performing environment.
• Act as a mini-Chief Learning Officer: Design and deliver engaging training programs that address the specific needs of our Commercial teams, covering industry trends, product knowledge, service delivery best practices, and more.
• Own end-to-end enablement: Drive the entire lifecycle of enablement programs, from ideation and content creation to delivery and measurement, for all Commercial functions.
• Translate technical content: Bridge the gap between technical product releases and the needs of our Commercial teams by creating consumable materials that are tailored to the team’s needs.
• Provide strategic guidance: Collaborate with stakeholders across Commercial functions to identify and address learning gaps, ensuring that our enablement initiatives align with business goals. Stakeholders include but are not limited to: Product, Product Marketing, Sales Architects, Delivery Services, Revenue Operations, and Sales Leadership.
• Build expertise: Serve as a thought leader on enablement, sharing your knowledge and experience to drive continuous improvement.
• Empower teams: Partner with leaders in Sales, Customer Success, Technical Support, and Delivery Services to deliver tailored enablement programs that meet the specific needs of their teams. Serve as a consulting partner to the local Lead and mentor a team: Manage, coach, and develop a team of enablement professionals, fostering a collaborative and high-performing environment.
• Measure and improve: Track and analyze the impact of enablement initiatives across the organization, using data to identify areas for improvement and refine our approach.
• Onboard new hires: Develop and deliver engaging onboarding programs (live & e-learning) that quickly bring new employees within the Commercial team up to speed.
• Domain expertise: Demonstrate deep understanding of the various processes, tools, and knowledge required for success within the Commercial organization. Areas of focus include: Sales Process skills: (discovery, solution validation, presentation, demo, program management, stakeholder management, and whiteboarding). Industry Product & industry knowledge (same acumen as a technical product marketer / veteran AE in areas of technical product acumen, business use cases, and industry). Selling methodologies & skills (e.g. value selling, MEDDPICC, etc.). Run the business skills (e.g. dashboards, CRM updates, etc.). Industry Experience with Franchises, Multi-location retail, hospitality, healthcare, QSR, etc.

Qualifications & Requirements

• 10+ years of experience: In sales, customer success, technical support, enablement, or a related field within a B2B SaaS environment.
• Bachelor's degree: In a related field or equivalent experience; an MBA is a plus.
• Broad commercial understanding: Experience with various commercial functions, such as sales, customer success, and service delivery.
• Learning and development expertise: Proficiency in learning design, measurement, enablement tooling (SalesHood), gamification, and program management across multiple stakeholders (i.e. “master herder of cats”).
• Project management skills: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Consultative mindset: Strong consultative skills, including discovery, problem-solving, and facilitation.
• Excellent communication and presentation skills: Ability to articulate complex concepts clearly and engage audiences.
• Cross-functional collaboration: Experience working in a collaborative environment and building strong relationships with stakeholders.
• Adaptability: Ability to thrive in a fast-paced, changing environment and embrace new challenges.
• Travel readiness: Willingness to travel as needed to support teams
• People management experience: Proven experience in leading, managing, and mentoring a team.

Employee Perks

- Ownership in the company via Share Options

- Company match 401k plan

- Comprehensive health benefits

- Commuter reimbursement program

- Flexible remote-first work policy

- Company wide development and coaching

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

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