Manager, Employee Success Operations

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you passionate about using data to drive HR transformations and enhance the employee experience? Do you thrive in fast-paced, collaborative environments with global reach? If you're excited about leading a high-performing team while helping to shape and scale key HR programs, we want to hear from you!
The People Services & Operations team is seeking a Manager, Global Employee Data to oversee the maintenance and optimization of employee data within Workday, and to ensure it drives key HR programs like M&As, Global Merit, and Promotions. This is a high-visibility role where you’ll lead a dedicated team of Employee Data Analysts who work globally to support HR processes, advise collaborators, and continuously improve the employee experience.
We’re looking for a strategic, hands-on leader who can handle both day-to-day operations and long-term projects, building strong relationships with global teams to drive process improvements, data accuracy, and high-impact outcomes.

Key Responsibilities:

• Team Leadership & Development: Hire, mentor, and retain a diverse, high-performing team of Employee Data Analysts who run and update employee data, deliver exceptional employee experiences, and provide consultative support on how data impacts HR programs.
• Global Program Support: Lead the maintenance and optimization of employee data in Workday for critical global programs such as M&As, Talent Reviews, Global Merit, and Promotions. Ensure data integrity and accuracy to support these initiatives.
• Data Consulting & Insights: Partner with HR and business leaders to consult on how employee data impacts business decisions, and provide insights to drive improvements in HR processes and employee outcomes.
• Process Improvement: Identify and implement process improvements to increase operational efficiency, improve data accuracy, and enhance the employee experience. Ensure that the team is consistently supporting the broader employee success goals.
• Operational Excellence: Own key metrics such as data accuracy, casework volume, SLAs, and compliance (e.g., SOX), ensuring that the team meets high standards for quality and timeliness.
• Cross-Functional Collaboration: Work closely with global HR teams to ensure consistent application of employee data policies and processes across regions. Support organisational change and process standardization as needed.
• Escalation Management: Oversee the resolution of escalated employee data inquiries, ensuring timely and accurate resolution to maintain a positive employee experience.

Qualifications:Minimum Requirements:

• Bilingual in English and Spanish
• 3-5 years of experience in HR Operations or Employee Data Administration, preferably in a shared services or centralized HR environment.
• Strong working knowledge of HRIS systems (Workday preferred).
• At least 4 years of people management experience, ideally managing a geographically distributed team.
• Proven ability to manage multiple projects concurrently, navigate ambiguity, and deliver results in a fast-paced environment.
• Strong problem-solving skills with a bias for action and a solutions-oriented approach.
• Comfortable working across global time zones and collaborating with remote teams.
• Open to feedback and committed to continuous personal and professional growth.
• Advanced Proficiency in Excel.

Preferred Skills:

• Experience with Workday EIBs (Enterprise Interface Builders) or other relevant HR modules.
• Familiarity with lean process improvement methodologies (e.g., Six Sigma) and change management.
• Excellent communication skills, with the ability to translate complex data into actionable insights for diverse collaborators.
• Proven ability to lead and handle cross-functional projects with challenging priorities.
• Highly organized and passionate about developing team talent and fostering a positive work culture.

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