Manager, Education

Company Description

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House’s creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature’s most precious wonders: bees, sentinels of the environment and symbol of the House.

Guerlain invites you today to join its North America teams.

Guerlain is part of the LVMH Group.

Job Description

Principal Duties and Responsibilities

Management

• Project Management:
  • Oversee and manage all education seminars, including seasonal school sessions, expertise, and selling ceremony trainings.
  • Lead and manage the Digital Training platform, ensuring its effective implementation and utilization.
• Education and Event Strategy:
  • Manage, implement, and lead the education and event strategy as directed by the Head of Client Experience.
  • Analyze existing education programs to ensure alignment with market needs and make necessary adjustments.
  • Propose and develop education solutions aimed at improving key performance indicators (KPIs).
• Content Adaptation:
  • Adapt global education content to meet the specific needs of the business.
  • Responsible for the development, adaptation, and production of all education tools.
• Budget and KPI Management:
  • Manage the education budget in accordance with guidelines provided by the Head of Client Experience.
  • Gather, analyze, and report all necessary KPIs to share with New York Office (NYO) and Headquarters (HQ).

Training

• Drive training and retail excellence for the region in collaboration with the Head of Client Experience, implementing and executing solutions that deliver elevated, consistent, and industry-leading training and store performance.
• Collaborate with Paris Maison HQ to deliver training solutions that support luxurious brand experiences, engagement, and commercial goals.
• Plan, coordinate, and execute seasonal training seminars for Beauty Ambassadors, Counter Managers, Business Managers, and the US Field Sales Team.
• Adapt education content from HQ to meet the specific needs of the US market.
• Manage the digital learning platform.
• Dedicate 60% of time to fieldwork, working alongside BAs of each retailer, ensuring clear training outcomes and deliverables.
• Develop strong relationships within the Maison and with all levels of store management teams and BAs.
• Focus on key doors within each account when necessary, partnering with BAs and Account Executives (AEs) to develop employees and elevate their performance.
• Identify learning or behavior gaps and develop training tools and solutions tailored to the unique needs of each store or counter.
• Provide continuous feedback to the Field Executive team through written recaps, highlighting progress, development, and opportunities for BAs.
• Cultivate partnerships with retailers to support new store openings.
• Adapt education content specifically for the USA market.

Events

• Collaborate with the field team to deliver exceptional events requiring the expertise of a Trainer, utilizing skilled storytelling, strong facilitation, and engaging presentations that foster loyalty among clientele and contribute to sales goals.
• Ensure events within the respective zone consistently meet brand standards and positively represent the Maison.
• Maintain regular and timely correspondence with the field team to ensure local business needs are met during in-store visits.
• Support the elevation of experiential strategy and refinement of tools to enhance events.
• Conduct event recaps to identify learnings and optimizations for future planning.

Retail Excellence

• Partner with various NYO teams, including marketing, sales, ecommerce, and visual merchandising, to ensure cohesion with overall retail excellence standards.

Qualifications

• 5-7 years of related field experience in training and events.
• Proven ability to develop strong relationships with various departments in each location to elevate training, maximize sales, and collaborate with all levels of store management, including Store Managers, District Managers (DMs), Public Relations (PR), and visual leads.
• Exceptional people skills to drive training and eventing across the organization.
• Strong strategic, creative, interpersonal, organizational, and communication skills.
• Ability to thrive in a fast-paced, rapidly changing, and customer service-oriented environment.
• Highest levels of professionalism, calm under pressure, and operate with a high level of integrity at all times.
• Strong business acumen, analytical skills, and strategic ability.
• Experience in data support and streamlining reporting processes.
• Team player with a collaborative mindset.
• Flexibility for domestic travel and working hours to meet job objectives.
• High touch store visibility, with 60% of time planned to be spent in stores.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $100,000-$120,000.