Digital Sales Manager

Digital Sales Manager at Realtor.com®
Location: Scottsdale, AZ

The #1 pioneer in internet home search has an incredible opportunity to lead and manage a dynamic growing sales team. In this highly visible role, you will have the chance to make constant data-driven decisions, be creative, and innovate through technology. The Manager, Digital Sales is responsible for managing and providing strategic direction for a sales team and for driving the organization’s sales revenue through a large volume of transactions. The candidate selected will be required to use his/her knowledge and skills to manage an outbound call center with an emphasis on the development of reps, with a solution based/consultative selling approach.

The successful candidate will formulate, recommend and implement policies and programs in the area of telesales in conjunction with existing small, medium and large size broker relationships to generate revenue through sales to agents. This role will also identify markets for products and services, as well as hire and train a telephone based sales force. This position is expected to manage and develop the telesales teams, and provide strategic planning and direction for the department. This position will report to the Senior Manager of Sales and will require constant interaction with other business partners in the Sales Organization.

What you’ll do:

• Directs and motivates sales representatives who engage with prospective customers, educates them on existing solutions and communicate the value of solutions
• Generates revenue through mainly outbound telesales, engaging with mid-size Realtor, agent and broker accounts and getting them to commit to our lead subscription services
• Improves metrics on sales and closing ratios and optimize sales cycle management
• Execute against a data driven telesales plan to enhance the relationship and generate sales
• Bring initiatives to the Marketing and Sales Operations Teams, to develop and share strategies to, establish, lead programs
• Bring recommendations to the Customer Care Department to ensure training needs of customers are being met
• Bring recommendations for hiring, training, and development of an inside telesales organization
• Keep Senior Management appraised through verbal and documented reports on sales volume, competitive activity, growth and expansion progress

How we work
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. 

What you’ll bring: 

• 3+ years of telesales management experience required
• Requires experience developing and managing a telesales business model with quick implementation of this strategy
• Experience selling internet based advertising/technology products in a highly competitive online advertising market preferred
• Proven ability to be hands-on, in the trenches, handling customer objections and closing deals
• Significant sales and sales management experience in business-to-business sales
• Experience getting Sales Representatives to adhere to scripting and has a proven track record of generating revenue for Sales Organizations.
• The ability to be a strong and effective personal motivator of inside sales professionals
• Experience with CRM and using metrics to assess progress and success
• Requires professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule and travel as necessary