Manager, DevOps (PaaS and Kubernetes emphasis)

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. 

Our hacker roots still permeate everything we do. You will be a part of the HUMAN front line in our commitment to protecting companies (and in turn, their customers) from both revenue and reputation risk caused by digital attacks. However, HUMAN is not the center of this story. Humans like yourself are. We firmly believe in putting people first. This approach spans our extensive total rewards package, inclusive of competitive compensation, benefits, stipends - as well as our  day-to-day culture - to ensure every human is empowered to do the best work of their life. We want to hear about the marathon you’re training for. We want to see pictures of your pets. We want to know your favorite robot (we have many).

 Even if you’re not a conventional “hacker” we can assure you that you are a hacker in your own right. We want to work with people like you who break down problems to build up better solutions. That’s what makes us HUMAN. You’ll be joining us at an exciting moment in the HUMAN story: we joined forces with PerimeterX in a market-changing merger, as well as recently acquired clean.io to enhance the Human Defense Platform. Together under the HUMAN brand, we will disrupt the economics of cybercrime. We hope you can join us in that mission.

The Media DevOps team builds and maintains the primary organs and arteries of our system. The team’s mission is to consistently deliver a high-performance, cost-effective world-class infrastructure as a service (IaaS) that enables our security researchers, threat intel analysts, and data scientists to quickly and reliably detect malicious non-human activity. You will be helping solve a wide range of problems from scaling the infrastructure to support Internet scale levels of traffic to  accelerating the delivery of new fraud defense techniques, and stopping fraud in its tracks. By joining this team at Human Inc, you will gain a deep understanding of how our products and services work all the way from signal collection to customer reports and are able to make a major impact on cleaning up the internet. You will oversee the evolution of a platform that will grow in scale by 100x (current volume is in PBs) to 1000x, ensuring that our services stay consistently reliable and performant at internet-scale. You will also be responsible for delivering new self-service capabilities that support the Media R&D org enabling your colleagues to respond to threats as quickly as possible. 

Preferred location for this hire is in the Eastern US, managing team members on the West Coast and in the UK.

What you'll do:

• Work with engineering, product management, executive stakeholders, and your team to define and deliver plans that improve platform stability, manage costs, and meet customer SLOs.
• Understand organizational strategy and goals and help the team understand decision criteria so they can make prioritization decisions for their sprints and day to day work.
• Use your experience to help the team with critical architectural and delivery decisions.
• Guide the team in transitioning to Infrastructure as a Service from traditional cloud ops techniques.
• Accelerate Product development for Engineering and Research teams  by simplifying and reducing friction points in the software development lifecycle.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness and impact of the Media infrastructure and supporting FraudSensor and Mediaguard.
• Hire and develop technical talent.
• Foster a culture consistent with our brand, organizational values, user/customer focus, and passion for the web.

Who you are:

• Experienced with high scale data platforms (understands designs of distributed systems, experience with high throughput systems, implications of automated delivery and support for high complexity systems at scale, etc.) 
• Hands-on experience working with Kubernetes on-prem or with cloud hosted solutions.
• Successfully built a team, defined its mission, and executed on its goals. 
• Good at giving and receiving feedback and providing coaching to the team.
• Understand multiple Agile processes and apply them appropriately to help the team. (not just focused on Scrum or Kanban or something else)
• Have experience with bleeding-edge data platform capabilities.
• You understand that DevOps is a culture and way of thinking.
• You are a servant leader - you understand that you are here to serve the team and make them successful.
• You reason from first principles and evaluate options rigorously.
• You lead by example.
• You are open, transparent, and work in tight collaboration with anyone.
• You are naturally curious and passionate about learning and growing your skillset. 
• You have the ability, and more importantly, the passion to teach, coach, and mentor individuals and contribute frequently to educate the greater community.
• You have both breadth and depth of software engineering expertise.
• You have excellent verbal and written language skills, especially when talking about code and systems.
• You are comfortable communicating in a decentralized work environment and across organizations.
• Some additional skills that the team has developed and use regularly but are not required for new hires  (other than a burning desire to learn them when needed): Understanding of machine learning techniques and models, and have a cybersecurity or Adtech background

The base pay range for this position is $155,000- $195,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

#LI-CW1

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!

With Humans located in all parts of the world, we’ve fully embraced our diversity of thought and are always looking for innovative ways to connect with one another - even in virtual reality! Although New York City is our HQ, we have teams in Tel Aviv, Israel; London, UK; Victoria, Canada; San Mateo, CA; Miami, FL; and Virginia.

We trust our Humans in choosing where they work and how they work. The total rewards package we provide reflects our commitment to our Humans’ personal career development, which includes annual stipends for wellbeing and learning & development. We also offer weekly in-office lunch for hybrid employees, dedicated time off, HUMAN days, and so much more.

We’re constantly trying to anticipate the needs of our Humans to ensure each one of us is equally prepared to do some of the best work of our life. Taking care of one another is part of the HUMAN experience and how we build true HUMAN connections.

If you are an individual with a disability or special need that requires accommodation, please contact us directly.