Manager, Data Operations

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Data Operations

Overview:
We are looking for a Manger to join our newly formed Data Operations team within the Data Platforms and Engineering Services (aka Data Warehouse) program. This team, comprised of analysts/Product Managers-Technical (PMTs), is aligned to better understand the evolving nature of our data and apply these learnings into continuous modernization efforts. As such, the team will be addressing data issues, questions, and analysis inquiries that flow into DPES. They will also liaise and ideate with key partners and stakeholders to identify efficiency as well as enhancement opportunities based on inquiry trends and their data knowledge.
Responsibilities:
In this people manager position, you will:
• Formally supervise a team of analysts/PMTs who address data requests from a variety of sources requiring review, triage, and action/assignment
• Develop and communicate the team vision that supports the broader organizational vision
• Build upon current framework to support team pillars necessary for customer success
• Provide solid people leadership and technical guidance to team, prioritizing business value
• Regularly coach and offer feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Set goals for individuals to achieve department or function-level objectives
• Drive subject matter expertise (i.e. technical guidance, insights, and best practices) within the team regarding data stored in DPES
• Build and maintain effective relationships with key stakeholders across multiple organizations
• Provide strategic thinking and leadership to support modernization efforts, ensure regulatory compliance and brand reputation
• Take ownership of complex problems and challenges with dependencies across programs, collaborating with cross-functional teams to drive timely and quality resolution
• Manage escalations, assess the alternative to resolve (path to green), and build a plan for resolution
All About You:
• A good balance of technical knowledge and business acumen with a customer-first mindset
• Critical thinking skills with strong analytical and problem-solving capabilities
• Excellent communication and presentation skills with the faculty to foster collaboration and alignment
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Project management proficiency with demonstrated ability to prioritize, track, and deliver results
• Experience in the payments industry or related area
• Degree in relevant field (e.g., Computer Science, Engineering, Business)
• Database knowledge/experience (Oracle and/or Hadoop)
• Advanced SQL skills and experience developing insights from large datasets is a plus
Location Requirement: This is a hybrid position based in Mastercard's O'Fallon, Missouri location.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $119,000 - $190,000 USD