Manager, Curriculum Design & Training (US - Remote)

Opportunity

The Training and Enablement Manager role is responsible for developing and maintaining training programs for employees, customers, and partners.  This includes creating onboarding materials, product enablement resources, and customer training curricula.  The role also works with cross-functional teams to ensure that training materials are up-to-date and aligned with product changes.  

Responsibilities

• Lead and mentor a team of learning professionals, fostering a collaborative and supportive environment.
• Oversee a range of training programs, including employee onboarding, product enablement, customer training, and partner training.
• Create and maintain internal onboarding materials, including presentations, guides, videos, documentation, and e-learning modules.
• Collaborate with cross-functional teams to stay informed about product changes and training requirements.
• Develop and maintain scalable training processes and resources for both UJET's and Google's CCaaS customer base.
• Conduct customer training kickoff calls and work with stakeholders to create customized training plans.
• Partner with the technical documentation team to incorporate training content into the Support Center.
• Create training resources, including documentation, e-learning, videos, and curricula, to support internal teams.
• Manage the development of e-learning content for strategic partners, ensuring high-quality and effective training materials.

Requirements

• 5+ years experience developing training content within an LMS (Learning Management System)
• Over 2 years of experience managing a department or team
• Excellent communication skills – written, verbal, presentation, and interpersonal
• Familiarity with key tools like Camtasia, Audiate, Wellsaid, 360learning, Atlassian (JIRA, Confluence, and Trello), Canva, Google Suite, Vimeo, and Salesforce
• Excellent project management skills for the purpose of prioritizing multiple training curriculums that are necessary for effective self-paced learning by customers, partners, and internal staff.
• Proven expertise in curriculum development, designing effective and engaging learning paths tailored to different learning styles and objectives for both internal teams and customers.
• Knowledge of adult learning principles, ensuring that training content is designed to be both engaging and effective, fostering retention and practical application of the material.
• Call center or technical support experience a plus
• Business travel not expected, except for occasional team building opportunities
• Bachelor’s Degree from an accredited college or university

Annual Hiring Range: $120,000.00 - $130,000.00
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.